EMC Senior Storage Analyst
Dell
مجموع سنوات الخبرة :21 years, 4 أشهر
L1/L2 technical support dedicated to Enterprise Storage Devices.
100% Customer satisfaction since 6 years!
Helping customers with EMC Storage, FC switches (Cisco & Brocade), NAS, SAN, Server and TBU libraries issues.
Solving complex customer issues including compatibility and performance
Dealing with different departments within Dell
Responsible for escalations to TAM, SST & SME
Driving and ensuring prompt resolution to customer satisfaction
Involved in charity activities provided by Dell.
Role of Tech Mentor & escalation point to other team members and dell employee
Providing technical trainings for L1 agents
Azgard was IT related company which delivered complex IT solutions to our customers (mainly outsourcing services).
As an owner of the company I was also a head of IT and I was responsible for all of the projects & negotiations.
One of my responsibilities was also network administration and troubleshooting.
Take care about good relations with customers and supply chain.
Managing group of 10 people.
Providing server technical solution trainings for Intel. (until I started working for Dell).
Contract work for Kapsch/Getronics - I was service engineer who fix Dell equipment (laptops, workstations & servers). - VIII.06~31.I.07
L1/L2 technical support dedicated to server and storage solutions (both hardware and software).
100% Customer satisfaction
Dealing with different departments within Dell
Helping Sales Department with server compatibility problems.
Role of Project Manager - responsible for implementing SIMPLE solutions in Warsaw site
Taking ownership of “hard cases” where customer was not happy from dell support (in most cases escalations from TL) - and still 100% CSAT
Role of Tech Mentor to other team members and dell employee
I was one of 2 persons who replaced our manager during his absences
Responsible for escalations to TAM & SME
Responsible for implementation of KCS project in Poland and representation of Warsaw team during weakly KCS champions meetings - worldwide project.
Involved in charity activities provided by Dell.
Responsible for building and maintenance Enterprise Technical Laboratory.
My main responsibilities were to looking after server products lines in a distribution company - I was responsible for Intel & Maxdata servers and Tandberg Data backup solutions.
I was also responsible for Technical support provided to our customers and company’s employees (including HP servers).
I was preparing offers for Sales Department.
I was responsible for good relations with customers and vendors.
I was helping our service department with server troubleshooting.
I was responsible for technical solutions trainings provided for our customers and company’s employees. (also in the name of Intel and Microsoft)
I was responsible for pricing and marketing activities for customers and sales department of AB S.A...
I was responsible for reporting to vendors.
Technical Support Team Leader.
Building Technical Support team: recruitment, trainings, maintenance.
Technical support including all groups of products specialize in LAN and server solutions.
My main responsibilities was giving advices and finding solutions of the troubles to our customers and company’s employees.
I was helping our MIS department with maintaining domain infrastructure and with implementing new solutions to our domain infrastructure.
Making technical solution trainings from LAN and server products for our customers and employees of California Computer S.A...
I was responsible for BYOS - Build Your Own Server - trainings which promoted Intel’s and Microsoft latest solutions.
I was responsible for „Mobile solutions training” during Intel Channel Conferences - autumn 2003.
As a member of California Advanced Solutions team I was preparing offers for Sales Department.
I was preparing testing procedures for our Service Department of California Computer S.A.
I was one of two persons in our company who was responsible for server troubleshooting and service.
I was responsible for technical knowledge presented on our web site http://www.california.pl/ts/ts.asp; ftp.california.pl
I was coordinating one of the biggest wireless LAN project in Poland which was created and implemented by Avis company in Biskupiec.
Master of physics specialization Informatics