IT Support Helpdesk
almeer technical services co. w.l.l
مجموع سنوات الخبرة :5 years, 0 أشهر
• Good understanding of System Support,
Installing, Configuration, Maintenance and
troubleshooting of various vendors
• User complains by logging calls via phone and
mail with assigned priorities and following the
end process to close the call.
• Answering phone calls, recording incidents,
providing resolution, escalating if necessary and
closing request as per the establishing SLA.
• Obtain necessary information from the user
adequately describe the request or problem
reported and put it into the IMS tracking tool
• Good knowledge of the Configuration of MS
Outlook and troubleshooting the issue.
• Installation and configuration of MS Teams.
• I am supporting the various application
installation and troubleshooting.
• Coordinating with managers, engineers, and
users for the update call.
• Closing the ticket ID with proper resolution
the method followed by the engineer with
taking
the user's acknowledgment before closing the
ticket.
• Having required knowledge of BIT-LOCKER
Encryption and Decryption
• Installing and Config using Windows XP,
windows 7, 8, 10
• Installation of various printers and
configuration of MS Office.
• System Administrator
• Basics knowledge of all the hardware devices
and their management
• Desktop support
• Assembling and disassembling the computer,
Crimping and Punching.
• Windows Administrator
• Connecting the printers with desktops &
laptops.
• Deploying Windows images such as Win10
through WDS (Windows deployment services)
and configuring the systems with Baseline
Standards.
• Providing technical support to employees for
troubleshooting system and project application
issues.
• Installation, configuration, and troubleshooting
of networking devices.
• Remote system support using LogMeIn Rescue.
• Identifying and resolving hardware issues and
logging calls with the vendor team if required.
• Configuring and troubleshooting VM issues.
• Installing applications based on service
requests.
• Working on incidents in the ServiceNow tool.
• Participating in P1 calls and troubleshooting
issues with the client team.
• Acting as an L1 engineer as the first point of
contact for DS and NS teams.
• Training junior engineers and providing
additional support to solve technical issues.
• Providing support to MD and SM.
• Identifying non-compliant systems and
ensuring compliance with company policies.
• Performing remote reimage of systems using
the OEM image.
• Identifying and troubleshooting issues related
to MAC systems.
• Configuring and troubleshooting VPN
applications.
• Identifying network issues and reporting them
to the L3 team and NS team.
• Creating knowledge articles for reference
documents with troubleshooting steps.
• Providing application support for
Office 365, and Microsoft Teams