Addi Joudeh

. Perform application log analysis and escalate detected services errors to engineers and developers.
. Ensuring best practices by working closely with release teams; and performing the needed health checks after each Datacenter and Cloud environment deployment.
. Create custom alerts, dashboards and reports needed for the different team to help capture anomalies.
. Monitor and analyze user experience patterns and understand their business and technology requirements.
. Experience with AWS in a production environment: EC2, S3, VPC, IAM, ELB, CloudWatch and supporting cloud traffic migration.
. Working with teams across three regions to provide 24/7 support for Expedia Group websites, by using real-time data and broadcast findings to different teams.

. SITA Systems installation for QAIA Phase Two Project
. Implementation of PMR (Professional Mobile Radio), FIDS (Flight Information Display Screen), CUPPS (Common Use Passenger Processing Systems) systems at phase two.
. Documenting and submitting MIR (Material Inspection requests) and MSS (Material Submittal Sheets).
. Issuing site permits for external vendors and coordinating with implementation teams for each system and arranging for the provision of materials and tools from and into the site.
. Rolling out and testing a system at four regional airports in Saudi Arabia as part of a project tendered by the General Authority of

. Carrying out incident and problem management support with the appropriate resolver groups.
. Coordinating the scheduling of intervention with customers and internal resolver groups to resolve the fault and incident within the prescribed SLA. . Reporting and escalating to the next level those problems which cannot be resolved.
. Using the appropriate equipment to perform the installation, configuration and repairs of workstations, servers and software database applications in accordance with the Service & Infrastructure Operations. . Proactively detecting problems related to network and infrastructure operations.
. Carry out preventive and proactive maintenance of equipment.