Head, Operations & Group Head, Supermarket Business
Vanguard Pharmacy Limited
Total years of experience :16 years, 0 Months
INVENTORY MANAGEMENT
Contribute to the management of the ordering process and sourcing of product on request.
Ensure that records of overstock/slow moving items are taken for strategic responses.
Ensure that product with near expiry dates are sold off before spoilage.
Ensure gap between requisition time and delivery time is appropriately managed.
PEOPLES MANAGEMENT
Informally/formally train staff members to meet organization goal and objectives.
Manage conflict within the organization.
Ensure that staff members discharge their duties appropriately and as at when due.
Manage break time arrangements such that it does not affect customer service.
Assess possible training needs of operations unit.
CUSTOMER SERVICE MANAGEMENT
Ensure sales healthcare assistants have requisite product knowledge such that they can aid customers.
Ensure that staff members do excellent visual merchandising in the form of proper product display, categorization, price tagging and signage are in existence and properly done.
Ensure that shopping aids and supports are readily available to meet shopping needs.
Ensure that turn-around time at point of sales is improved to eliminate long queue.
Ensure that there is no technological/electrical breakdown to ensure customers’ comfort-ability.
BRAND AWARENESS
Ensure that branded items like nylons and others are readily available.
FACILITY MANAGEMENT
Management of electrical and technical facilities.
Management of computers and POS on shop floor.
Management of vehicles at car park.
Management of shop floor shelves.
Management of fire extinguisher and usage.
RELATIONSHIP MANAGEMENT
Develop/maintain a functional database for customers.
Use database to keep customers informed of products, new arrivals and bonanza sales.
Must take records of complaints and suggestions of customers and proffer solution.
Use Tele-marketing facilities i.e. e-mails, bulk sms to achieve relationship with customers.
OPERATIONS MANAGEMENT
Management of security network to ensure shoplifting is eliminated.
Management of relationship with external publics (local government and regulatory agencies).
Work with staff to develop ideas and concepts that will ensure that actualization of sales target.
Carry out marketing activity implementation for the organization.
REPORTING
Weekly, Monthly, Bi-annual, Annual Sales reports with comparison
Preparation of weekly target review for communication to staff and at management meeting
Preparation of marketing plan for the year taking into consideration special event for the year.
1. Pioneering Bulk Tellering operations in the handling of huge volume of cash transactions in my branch as Associate Service Executive. 2. Processing of bills of exchange instruments such as cheque, draft, standing orders etc. 3.Pioneering processor of alternative e-business and financial services operations via e-channels applications such as Paydirect, Etranzact, Epay, Finacle etc, in my branch office. 4. Preparing financial and managerial reports and summaries for decision-making and performance evaluation. 5. Training and mentoring of subordinates on banking operations and performance development.
2007 - 2008 Head, Media Intelligence Executive, Drinks & CSD, Media Trak Nig. Ltd, Lagos, Nigeria
Department: Media Monitoring
• Outlining schedules of duties to intelligence officers.
• Coordinating the monitoring and reporting activities to achieve seamless delivery.
• Initiating corporate briefing between brand managers, advertisers, media agent and organizations.
• Liaising between management and clients to ensure efficient service delivery.
• Providing needed leadership to motivate subordinates in resolving issues bothering on career and performance.
• Evaluates subordinates during Performance Enhancement Exercise (PEE) towards promotion and training.
• Recommends where necessary measures aimed at staff performance and service rewarding scheme.
• Other duties as may be demanded by the nature of service.
2006 - 2007 Media Intelligence Officer, Carbonated Soft Drinks(CSD), Media Trak Nig. Ltd, Lagos, Nigeria
Department: Media Monitoring
• Monitoring adverts placement and airing on electronic media via pre-recording electronic system.
• Preparing weekly and monthly intelligence report on media advert compliance for corporate use.
• Identify variance and compliance in media monitoring.
• Advising brand managers on ways and measures to improve market segmentation and penetration.
OPERATIONAL ACHIEVEMENT Coordinating Team Lead for newly commissioned multi-million naira branch, Abeokuta Ogun state, Sept. 2016 Q1 & Q2 Sales Profile for 2016 Financial year at Supermarket Division stood at N40mn (92% target attainment) Sales Profile for 2015 Financial year at Supermarket Division stood at N250mn (92% target attainment) Team Lead/Company Rep, Unilever Lipton Pushcart Contract, June 2015 Team Lead/Company Rep, Red Eye and Halogen Securities Limited, March & June 2015 Team Lead/Company Rep, TNT-CourierPlus Nigeria Limited Company Rep, Review of JMG Nigeria Limited Service Level Agreement (SLA) on Liquidated Damages, Sept. 2015 Company Rep, on Drafting of Service Level Agreement (SLA) for Erodise Books Limited Sept. 2015 Team Lead, Committee on Review of Cashiers’ Performance, June 2015 Team Lead, Committee on Review Manpower Training and Development, October 2015 Team Lead, Committee on Budgeting and Financial Strategic Implementation, December 2015 Initiator of Sales Promotional Suites – Weekend Awoof and Fortunate Bread galore, Since March 2015 Drafting of Standard Operating Procedures for Supermarkets and Cash Operating Units, Sept. 2015 Committee Member, Software Review: Pristine Assets Limited, October 2015 Recent Training PharmAlliance -Panel 8: Buliding Busines Potential & Growth,2016 Logistic and Supply Chain Management System, 2016 Sales Actualisation skills,2016 Leadership and Performance Skill Management, 2016 Training on RetailPro application,2015 Effective Customer Service – Feedback and Complaints,2015 Information Security and Management, ISO – Recommended,2013 Cheque Fraud: Detection and Prevention,2012 Finacle 10, Epay applications,2014 Community Service 2011 Election Monitor, JLERO, General Elections In Ile Ife, Osun state, Nigeria 2005 - 2006 Teacher, Community Secondary School, Akpautong, Esit Eket, Akwa Ibom, Nigeria 2001 - 2003 Teacher, Self-help Effort for Community development in Abeokuta, Ogun, Nigeria Academic 2004/05 Editor, Exquisite Magazine, Moshood Abiola Polytechnic, Abeokuta, Ogun, Nigeria 2004/05 Feature Editor, Community Newspaper, Moshood Abiola Polytechnic, Abeokuta, Ogun, Nigeria Internship 2001 - 2002 Reporter/Researcher, Arms Communication Limited, Abeokuta, Ogun, Nigeria Awards 2006 Meritorious Service Award, Best Corp Member, Community Secondary School, Akpautong, Esit Eket, Akwa Ibom, Nigeria 2006, Meritorious Service Award, Treasurer, Muslim Corpers’ Association of Nigeria, Eket Chapter, Akwa Ibom, Nigeria 2006 Active Member Award, Muslim Corpers’ Association of Nigeria, Akwa Ibom, Nigeria
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