Coordinator
Saudi Bin Laden Group
Total years of experience :19 years, 1 Months
-Develops and maintains a detailed project schedule which includes administrative tasks and all sites involved in the project.
-Participation in E&M (Electro Mechanical) Team Meetings.
-Follow up with Sites include all coverage
-Responsible to track project changes and produces updated site based schedule as agreed with engineering and project management.
-Coordination with multi trade Engineers in order to ensure adherence to given site deadlines.
-Responsible to take input from the business analysts and project engineers to develop and maintain the detailed schedule.
-Coordinate submittals and procure all close-out documents including warranties and Operating and Maintenance Manuals.
• Assist with Call Centre processes & quality assurance program and trainings.
• Provide with multifunctional resource report.
• Conduct trainings and refreshers for new updates
• Agent’s evaluation in accordance with quality procedures.
• Coordination with Contact Managers and supervisors on processes.
•Provide support services and help users in resolving common problems related to hardware and or software such as proper configuration of cables, installing hardware devices, installing software and common applications, and/or other related activities as required
• WLAN establishment.
• Manage new and existing users on Server.
• Install and maintain user access rights.
• Coordinate activities to monitor performance of computer systems and to identify problems if any.
• Install local area network hardware and software, including servers, peripherals, network nodes, terminals.
• Remote assistance in order to diagnose and troubleshoot errors.
• To manage and direct all aspects of incoming call center operations.
• Implement and review call center procedures and policies.
• Motivate call center agents in achieving high performance, oversee the design and deliver all training programs.
• Monitor calls for quality assurance.
• Coordinate referrals from the managers and CCE service representative
• Identify service problems and recommend solutions.
