Muhammad Shoaib

 Assisted USA, UK and AU Customers in a timely fashion through Chat, Phone and Emails, while quickly determining their needs.

 Documented all inquiries and concerns from Customers thoroughly.

 Responded to all Customer’s inquiries thoroughly and professionally.

 Provided quotations as per the Customer’s needs
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 Followed-up with the Customers upon quotations.

 Worked with established Customers to increase sales.

 Got new orders by up-selling our product as per the Customer’s needs.

 Updated Customers promptly with information about their orders.

 Escalated Customer’s issues and retained them for future orders.

 Addressed and resolved Customer’s product complaints empathetically and professionally.

 Handled emotional Customers with delicacy, listening empathetically while maintaining the company policy.

 Greeted and Politely assisted (USA) customers via telephone.

 Answered an average of 60 calls per shift and noted down the Customer’s information properly.

 Dispatched Cabs to the Customer’s addresses on timely-manner.