Customer Service Supervisor / Administration Support
Abu Dhabi Distribution Company (ADDC)
Total years of experience :17 years, 4 Months
Key Responsibilities:
o Manage large amounts of inbound and outbound calls in a timely manner. o Understand and attend to special needs of customers aiming to exceed customer expectation. o Handle customers in a professional way as per the standards set to ensure that every interaction with is a quality experience. o Solicit and develop new accounts and provide outstanding customer service. o Guide callers through troubleshooting, navigating the company site or using the products or services. o Provide feedback to the management in a timely manner on customer related issues. o CRM customer relationship management by follow up with customer after service to keep them up to date. o Create reports for the service manager. o Prepare letters and memos. o Maintain electronic filing system.
Key Responsibilities:
o Act as the first point for customer interface. Work closely with the showroom sales team and service team.
o Welcome every customer and give necessary assistance or directed to the required person/department in a professional and courteous manner.
o Arrange the complete set of documents and update the delivery Schedule Report in the portal as and when required by the Sales Consultant.
o Prepare reports as required by management, pertain to enquiries, showroom traffic and demonstrators.
o Ensure vehicle inspection and condition is recorded.
Key Responsibilities:
o The first contact point between the manager and others.
o Resolve problems by analyzing information, identifying and communication solutions. o Deputize for the manager; make decisions and delegate work to others in the managers absence. o Ensure all corporate and local regulations and procedures are met and complied with. o Monitor and track all commercial licenses and certificates required by the municipality. o Manage tasks for the day-to-day operations of the HR functions and duties. o HR coordinator by Arrange & follow up PRO Works (Visa, Medical Insurance, Hiring) o Devise and maintain office systems including data management and filing system. o Schedule and organize diaries and managers appointments. o Coordinate all office functions and deal with secretarial and administrative tasks. o Manage travel arrangements (flight ticket booking). o Create Purchase requisition and LPOs. o Handle the petty cash of the office. o Liaison with banks o Prepare staff payroll and use WPS system for transfer from account to another account. o Use the accounting system Peachtree.
Key Responsibilities:
o Responsible for handling all calls, both internal and external in an efficient and courteous etiquette
o Anticipate the needs of customers and execute all requests in a timely manner.
o Timely response to outlook correspondence. o Prepare Customer letter. o Assist in new product launch. o Prepare customer satisfaction report. o Create letters & memos. o Report to the service manager.
Key Responsibilities: o Arrange statement of account for the customers. o Open new current accounts o Make credit card & check book. o Data entry for any transfer or change in account. o Prepare the Petty Cash Claim. o Check invoices. o Check all bounced checks. o Check Stock Receipt Vouchers. o Trained as an assistant teller.
