IT Operations Officer
State Bank Of Pakistan
Total years of experience :9 years, 6 Months
Details Mention In my CV.
As Resident Engineer Dec 2014-Oct 2015
• Troubleshooting and maintenance of network and workstations.
• Providing Network connectivity support.
• Providing Help Desk IT support for End users.
• Effective in resolving queries, Incidents and Problems
• Provides timely responses to queries, Incidents and Problems as defined in SLA’s
• Gives the impression that the business is making the best use of its IT Services
• Configuration and testing of any new hardware and software.
• Management of the daily data backup and retrieval scheme.
• Manage and maintain Print Server print reporting according to user or printers.
• Manage and maintain APs via WLC
• Installing and operating Windows desktop and server operating systems.
• Assistance with training of staff and compiling procedural documentation.
• Assisting the network manager with support requests. Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.
• Supporting users and network administrators over the telephone and by email
Network Support Engineer (1st September 2014 to 15th April 2015)
• Monitoring network issues.
• Coordination with clients Troubleshoot various client of Network issue and provide instant solution with best of my abilities.
• Configure new links on our Network Monitoring System
• Handling daily office routine work.
• Providing on field support to client in case of any issues in data connectivity, bandwidth or hardware issues.
• Routing and giving instructions to fiber teams in case of fiber cut.
• Performing ODTR at NOC or at client Premises in case of fiber cut or pressure in fiber and giving exact location to fiber team.
• Working in metro and maipu environment.
• Monitoring on real times.
• Overall access of switches for troubleshooting.
• Attend meetings with bank IT officials to look after for new business and all over issues.
Worked in Sybrid Pvt. Ltd.
System Support Engineer (Feb 20th 2014 - Till Date)
• Ensure Deployment, Troubleshooting, Maintenance and Management of LAN and Systems.
• Ensure 24/7 Systems and VOIP telephony uptime through in depth monitoring.
• Cybernet NOC coordination regarding upper level network and telephony issues.
• Ensure maintenance and configurations of wireless equipment’s in LAN.
• Ensure Upgrades and maintenance of network and server applications.
• Network Traffic monitoring through MRTG.
• Vendor Coordination to maintain the inventory and on time resolution of system related issues.
• Responsible for implementing new systems and tools used in diagnosing & correcting customer IT related problems.
• ISMS/ISO process Compliance, development and management.
• Handle Alcatel different quires.
• Maintained IT Stock Inventory.
Worked in INBOX BUSINESS TECHNOLOGIES (PVT) LTD.
Worked in MWS (Manages Wan services) project in which we provide Dxx service. My client is HABIB BANK LIMITED AND SILK BANK. My responsibility includes configure Cisco router and juniper router (SSG 20) and update firmware for Cisco router.
My client is STANDARD CHARTERED BANK FOR MPLS PROJECT
My responsibilities includes survey different branches and offsite atm in south with PTCL team and space proposed for ODF and media converter in Communication rack placed in IT room and proposed space for fiber connectivity inside the branch through ceiling or flexible pipe and outside connectivity with ONU.
1) Worked as a “System Engineer” at COMSOL communication solutions Pvt Limited.
Projects Performed:
PTCL-Huawei Project “NGN-C5”.My responsibilities includes commissioning, installation and designing of Huawei UA5000 Product.
Survey, design, implementation, commissioning and acceptance phase of Fiber Optics Civil works, Fiber connectivity & distribution, Protection Plans of OFC network.
Splicing, Jointing and ODF termination of optical fibers.
Zong (CM Pak) Swap Project
• Swap of CM Pak sites hard and soft swap
• Installation and commissioning of Huawei BTS 3900A
• End to End media patching & software cross connection.
• Expansion of sites in 900 and 1800 bands.
• Troubleshooting of sites in working and non working mode
• Installation of GLO (Huawei)
• Making of reports
• Site Survey and activity planing
• Taking Site pictures
• Coordination with NOC
Ufone Pawer Swap Project
• Installation of Huawei HPS48300A
• Site Survey
• Making of survey reports
• Taking site pictures
• Site access
Huawei Project "NGN- C5". System Engineer