customer executive
Future Group
Total years of experience :18 years, 0 Months
• Maintained customer relationships by providing prompt and exceptional sales and after sales service.
• Ensured customer concerns are resolved with urgency and good judgment.
• Participated in merchandising and promotional activities and purchasing of all merchandise and inventory via distributors, trade shows, wholesale etc.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participated in all manner of store maintenance.
• Answered phones; filed paperwork; bought store supplies; answered customer requests.
• Researched similar businesses to determine competitive advantages.
• Maintained all records
• Planned for expected and unexpected costs.
• Managed all employee activities (hiring, firing, training, performance reviews etc.)
• Managed all the staff concerns regarding: time off, sick days, insurance forms, complaints.
• Solved technical and maintenance problems and purchased new equipment and merchandise as required.
SUMMER INTERNSHIP: Company: SMV Beverages Jamshedpur Project title: Market penetration and distribution channel to accelerate sales Details: • Job entailed working under the Territory Development Manager in league with the customer executives, this involved outlet development. • Getting the daily orders, from the existing and new dealers, communicating schemes to the distributors, introducing & implementing the Pepsi Carbonated/non-carbonated drinks. • The program was aimed at sales promotion through attractive offers in the enrolled popular and premium eateries, convenience and grocery. • Market survey to find out the market share of Pepsi v/s Coke and studied the sales & distribution system of SMV Beverages which is the backbone of its success. • Project involved understanding the overall marketing activities of SMV Beverages. Duration: Two months Achievements: • Exceeded sales targets by 100 % three times in a short span of two month. • Cracked two cases i.e. Coca-Cola outlet into Pepsi exclusive outlet. • Accolade as a best summer trainee by our external guides.