Adel Akram

• Executed HR operations covering onboarding, employee relations, and
workforce planning.
• Drafted and standardized HR policies, disciplinary procedures, and
internal communications.
• Coordinated employee concerns and operational workforce requirements.

• Directed project-based HR and operational support across recruitment
and workforce planning initiatives.
• Managed end-to-end recruitment and staffing coordination aligned with
operational demands.
• Assisted with manpower deployment and HR process optimization.

Develop and implement HR strategies, policies, and procedures to support the companys
overall objectives.
Manage the end-to-end recruitment process, including sourcing, screening, interviewing,
and onboarding new employees.
Oversee employee relations activities, including conflict resolution, disciplinary actions,
and grievance handling.
Ensure compliance with labor laws and regulations, and keep updated on any changes
that may affect HR practices.
Coordinate and manage performance appraisal processes to ensure fair and effective
performance management.
Develop and implement compensation and benefits programs to attract, retain, and
motivate employees.
Identify training and development needs and coordinate the design and delivery of
training programs.
Provide guidance and support to managers and employees on HR-related matters,
including policies and procedures.
Handle HR administration tasks, such as maintaining employee records, preparing HR
reports, and managing HR systems.
Stay updated on industry trends and best practices in HR, and make recommendations for
continuous improvement.
Liaise with GR for health cards, residency renewal, and issuing new visas.

Assisting HR with the process of recruitment, including sourcing candidates, assisting with
interviews, and issuing employment contracts Responsible for booking the air tickets of
the employees as per the company policy, maintaining records, and following up on the
payment. Prepare experience certificate and other employee‑related documents Follow
up the In‑process & Out‑process formalities and ensure that all the required documents
are maintained in the personnel file.
Follow up on the insurance claims(life / Personal Accidents / Workmenʼs Compensation).
Document/record information, maintain files, process all paperwork, and perform
day‑to‑day administrative tasks.
Develop and maintain constructive and cooperative working relationships with other
Departments and Agencies.
Ensure events, processes, and all relevant documents comply with company procedures,
policies, regulations & standards.
Raising the Purchase Requeston the Oracle system and following up till its closure with
the procurement department
Produce and submit reports on general HR activity.
Maintains accurate and up‑to‑date human resource files, records, and documentation.
Coordinate payroll administration, leave, and other related matters. Listening to
grievances and implementing disciplinary procedures. Maintain a safe working
environment.

Maintain and update service records, including customer information, service requests,
and equipment details.
Coordinate service schedules and appointments for technicians, ensuring timely and
efficient delivery of services.
Communicate with customers to understand their service needs, provide information
on service offerings, and address any queries or concerns.
Assist in preparing service quotations, invoices, and purchase orders, ensuring accuracy
and adherence to company policies.
Monitor and track service orders and follow up with customers or internal teams to
ensure timely completion of service tasks.
Collaborate with the service team to ensure proper allocation of resources and
equipment for service assignments.
Prepare and maintain reports related to service activities, including service
performance, customer feedback, and equipment maintenance.
Assist in maintaining inventory levels of service-related supplies, spare parts, and
equipment.
Support the service team in administrative tasks such as data entry, filing, and
document management.
Follow established procedures and guidelines to ensure compliance with quality
standards and customer satisfaction.

Perform general administrative duties, including managing correspondence, organizing
meetings, scheduling appointments, and maintaining calendars.
Prepare and distribute official documents, reports, and presentations, ensuring
accuracy and confidentiality.
Handle incoming calls, emails, and inquiries, providing information and redirecting them
as appropriate.
Coordinate travel arrangements, including booking flights, accommodations, and
transportation for staff members and executives.
Assist in the preparation and coordination of meetings, including arranging venues,
sending invitations, and preparing meeting materials.
Maintain and update filing systems, both physical and electronic, ensuring easy
retrieval and confidentiality of information.
Assist in financial administration tasks, such as processing invoices, expense reports,
and purchase orders.
Support HR-related tasks, including maintaining employee records, assisting in
recruitment processes, and coordinating employee onboarding and offboarding.
Coordinate and facilitate internal and external communications, including drafting and
proofreading correspondence, memos, and announcements.
Provide general office support, such as ordering office supplies, managing office
equipment, and ensuring a tidy and organized workspace.