Adel Alkhateeb

• Engage with customers to identfy their needs, provide productrecommendatons,
and ensure a high level of customer satsfacton

Led daily customer service operations, ensuring high standards
of service quality and customer satisfaction.
Acted as a Team Leader, supervising customer interactions
and guiding team members to handle inquiries and issues
effectively.
Managed end-to-end customer experience, from initial
contact to after-sales follow-up.
Handled and resolved customer complaints professionally,
ensuring quick and effective solutions.
Monitored customer feedback and satisfaction levels,
implementing improvements to enhance overall performance.
Played a key role in sales activities, supporting the team in
achieving targets and increasing revenue.
Assisted in upselling and cross-selling products/services to
maximize sales opportunities.
Trained and supported team members on customer handling,
problem-solving, and sales techniques.
Coordinated with internal departments to resolve operational
issues and improve workflow efficiency.
Took ownership of customer care and problem-solving
processes, ensuring smooth operations and continuous
improvement.