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Adel Al-Rashidi, Senior Manager, Infrastructure and End users support

Adel Al-Rashidi

Senior Manager, Infrastructure and End users support

OOredOO Kuwait

Location
Kuwait
Education
Diploma, Electronics Engineering
Experience
25 years, 10 Months

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Work Experience

Total years of experience :25 years, 10 Months

Senior Manager, Infrastructure and End users support at OOredOO Kuwait
  • Kuwait - Al Kuwait
  • My current job since October 2016
Manager, IT Operations at OOredOO Telecom - Kuwait
  • Kuwait - Al Kuwait
  • My current job since September 2016

Managing IT Operations (Service Desk Function and Systems Administrations teams)

-Wataniya is capable of changing the outsourcing vendor any time smoothly and within short time because of the well documented policies, processes, procedures and configuration documents

-Aligning IT services with ITIL best practices

-100% SLA and ~96% Customer Satisfaction

Supervisor, Helpdesk Administration at Wataniya Telecom - Kuwait
  • Kuwait
  • January 2008 to October 2011

Managing IT Outsourcing Project

-Service Desk Certified with ISO 2000

Team Leader. IT Infrastructure and Office Automation at Wataniya Telecom - Kuwait
  • Kuwait
  • December 2005 to December 2007

Responsible for all Microsoft Environment and Service Desk.

-Developed online Self-Service TT system

IT Consultant at Adailiya Coop society (Retail)– Part Time
  • Kuwait
  • March 2004 to December 2005

IT Consultant

-Developed complete POS system with back office services.

-Saved Adaliya Coop (Retail-Grocery) more than 50 thousand KD annually by discovering system issue that calculating shareholders purchasing incorrectly.

Head of Technical Support at Kuwait International Airport
  • Kuwait
  • January 1998 to December 2005

Head of Network, Systems and Service Desk.

-www.kuwait-airport.com.kw with actual and live arrival/departure information and more that 4 million hits per month, this portal was the first in middle east having this service

-Developed complete email server using VB6 which helped me to be expert in email messaging protocols.

Network Administrator at Kuwait International AIrport
  • Kuwait
  • October 1993 to December 1997

Responsible for all network elements, cabling, administration and Novell Administration

Education

Diploma, Electronics Engineering
  • at College of Technological Studies
  • January 1993

2.5 years diploma

Specialties & Skills

Outsourcing Management
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Project Management
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IT Service Management
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ITIL
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IT Operations
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DBA (MS SQL, MySQL, Access, Sqlite)
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IT Security
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TCP/IP Protocols (DNS,DHCP,SMTP,POP3,SNMP,… etc)
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System Development
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Networking In Genetal (Switches, Routers, and Firewalls)
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Microsoft Enviroment and Platforms
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Managing Projects
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ITIL & Service Delivery
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Point of Sales and Retail
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IT Policies and Procedures
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Outsourcing Management
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Cloud And Virtualization
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Managing Technical and Operation Teams
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Languages

Arabic
Expert
English
Expert

Training and Certifications

ITIL v3 Service Offering and Agreement (SOA) (Certificate)
Date Attended:
December 2012
Valid Until:
December 2012
Leadership Tools (Certificate)
Date Attended:
December 2007
Valid Until:
December 2007
IT Infrasturcture Management (Certificate)
Date Attended:
December 2006
Valid Until:
December 2006
ACPM Associate’s Certificate in Project Management (Certificate)
Date Attended:
November 2009
Valid Until:
November 2009
Project Planning, Analysis and Control (Certificate)
Date Attended:
November 2009
Valid Until:
November 2009
ITIL V3 Operational Support & Analysis (OSA) (Certificate)
Date Attended:
February 2012
Valid Until:
March 2012
IM:EX (Interaction Management:Exceptional Leaders) (Certificate)
Date Attended:
July 2007
Valid Until:
August 2007
Cisco Certified Network Associate (Certificate)
Date Attended:
January 2004
Valid Until:
January 2004
ITIL Foundation V3 (Certificate)
Date Attended:
February 2012
Valid Until:
February 2012
Certified TOGAF IT Enterprise Architect 9.1 (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
Managing Projects (Certificate)
Date Attended:
March 2008
Valid Until:
March 2008