Senior System Administrator and Technical Support
Awaed Al-Arabia (TAAJEER Group)
Total years of experience :20 years, 4 Months
As Experienced Senior System and Technical Support professional adept at operating and maintaining diverse server environments, managing critical infrastructure, and leading troubleshooting teams. Skilled in cloud management, Active Directory administration, and project management, with a proven track record of ensuring smooth operations and delivering exceptional results.
KEY ACCOMPLISHMENTS
▪Served as the projects manager, responsible for building four data centers within the Taajeer Group, ensuring their efficient and effective operations.
▪Excelled as a project manager for Oracle ERP implementations within the Taajeer Group, ensuring seamless integration and successful deployment of the system.
Value-Added Results:
▪Proficiently operate and maintain various server operating systems, including Windows 2008-2019 and Oracle Solaris 11.
▪Effectively manage and maintain critical main servers, such as Dell, HP, Oracle SUN T5-2, SUN T8-2, and SUN X4-2.
▪Competently navigate and utilize Microsoft Azure Portal for efficient cloud management.
▪Successfully handle operations and administration tasks within the Microsoft Office 365 Portal.
▪Expertly manage and maintain Active Directory and DNS Servers for seamless network functionality.
▪Skilled in utilizing and managing the Office 365 Online Exchange Portal for efficient email services.
▪Proficiently handle Oracle Secure Backup (TAP) operations, ensuring data integrity and security.
▪Demonstrated ability to supervise a technical and troubleshooting team, ensuring optimal performance and issue resolution.
▪Established experience in vendor communication and management, ensuring smooth collaboration and effective procurement.
▪Proven track record of successfully managing various IT projects, ensuring timely execution and achievement of objectives.
Value-Added Results:
▪Improved customer satisfaction ratings through effective communication and prompt resolution of technical issues.
▪Reduced system downtime through proactive maintenance and monitoring of critical systems and networks.
▪Led a team of technical support engineers in delivering high-quality customer service and achieving SLA targets.
▪Developed and implemented a new system for tracking and prioritizing technical support requests, resulting in an increase in efficiency.
▪Designed and implemented a disaster recovery plan that ensured business continuity in the event of a system failure or outage.
▪Implemented security best practices and performed regular security audits to identify and mitigate potential risks.
▪Provided technical expertise and guidance to cross-functional teams, resulting in the successful completion of key projects on time and within budget.
▪Mentored and trained junior technical support engineers, resulting in improved technical skills and increased productivity.
▪Developed and maintained technical documentation, knowledge base articles, and training materials to improve team efficiency and reduce response times.
▪Conducted root cause analysis on complex technical issues to identify underlying problems and implement long-term solutions.
Value-Added Results:
▪Effective management of the IT department, ensuring smooth operations and optimal performance.
▪Proficiently oversee network operations, guaranteeing reliable connectivity and efficient data transmission.
▪Efficiently manage network administration tasks, encompassing both software and hardware aspects.
▪Handle user management tasks, including adding and deleting user accounts, ensuring proper access controls.
▪Perform full system backups for SQL and Oracle databases, ensuring data integrity and disaster recovery preparedness.
▪Install Windows Server 2003/2008 with all IT components, providing a stable and secure server environment.
▪Conduct regular server maintenance, addressing both hardware and software issues to ensure optimal performance.
▪Skillfully configure Cyberoam, a network security device, to enhance network protection and access control.
▪Establish Vsat internet connections, enabling reliable and high-speed internet access for the organization.
▪Connect branches effectively, ensuring seamless communication and data sharing across multiple locations.
▪Enable remote control access, allowing authorized users to remotely manage and troubleshoot network devices.
▪Facilitate the integration of network fax services, enabling efficient fax communication within the network.
▪Perform maintenance tasks for all computers and laptops, ensuring their optimal performance and reliability.
▪Integrate and manage internet services within the network, enabling seamless connectivity and online access.
▪Conduct DSL lookup and maintenance, ensuring stable and reliable DSL connections for the organization.
▪Provide printer maintenance services, ensuring proper functioning and availability of printing resources.
▪Skillfully install CCTV systems, enhancing security measures and surveillance capabilities within the organization.
KEY ACCOMPLISHMENTS
Successfully led the construction of a new data center in the SEPCO environment, ensuring a state-of-the-art facility.
Supervised the implementation team for ERP applications, overseeing finance, HR, and sales modules in the SEPCO environment.
Value-Added Results:
Successfully led a team of 9 individuals in the establishment of a data center from inception.
Regularly provided progress updates to the GM and CEO, offering comprehensive information on project status, budget, and key milestones.
Implemented robust infrastructure, backup protocols, and security measures to ensure scalability, reliability, and the safeguarding of critical data.
Efficiently managed the IT department, ensuring seamless operations and optimal performance.
Expertly oversaw network operations, guaranteeing dependable connectivity and streamlined data transmission.
Skillfully managed various network administration tasks, encompassing both software and hardware aspects.
Effectively handled user management responsibilities, including the addition and deletion of user accounts while maintaining appropriate access controls.
Ensured the integrity of data through thorough system backups for SQL and Oracle databases, prioritizing data protection and disaster recovery preparedness.
Successfully installed Windows Server 2003/2008 with all necessary IT components, creating a stable and secure server environment.
Conducted regular server maintenance, proactively addressing hardware and software issues to maintain optimal performance levels.
Implemented and configured robust security systems such as Cyberoam, Symantec, and Sophos, enhancing network protection and access control.
Established reliable Vsat internet connections to ensure high-speed and consistent internet access for the entire organization.
Seamlessly connected multiple branches, facilitating efficient communication and seamless data sharing.
Ensured the reliable performance of servers and infrastructure within the data center, proactively maintaining their functionality and reliability.
Provided technical support for telecommunication systems, troubleshooting issues promptly to ensure uninterrupted operations.
Implemented appropriate security measures and protocols to guarantee the integrity and confidentiality of network systems.
Fostered productive relationships with vendors and service providers, ensuring optimal network connectivity and performance.
Assisted with the deployment and maintenance of network applications and office software, ensuring smooth operations and maximum productivity.
Conducted regular backups of Windows and Unix systems, prioritizing data protection and enabling effective disaster recovery measures.
Bachelor's Degree in Computer Engineer
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