IT Infrastructure Manager
Australian Monitoring Services
Total des années d'expérience :15 years, 11 Mois
with several years maximizing human and technical resource contributions to optimize business operations. A proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
•Provided professional and customer-focused technical services, administration, monitoring, maintenance, support, and knowledge for the provisioning of one or more technologies.
•Assisted with planning, preparation, and implementation of complex technical activities.
•Resolved, collaborated, and escalated issues as appropriate.
•Offered timely and accurate information and updates to stakeholders regarding progress.
•Participated in lead improvement activities, including the development of technical and process documents.
•Provided day-to-day L2/L3 support.
•Ensured that all IT processes complied with ITIL best practices using MS Dynamics 365 ticking system.
•Update documentation periodically to reflect changes
•Assisted with migration surface hub devices in Intune & Azure
•IT Asset management
•Deploying Windows 10, mobile devices, patching using SCCM and Intune.
•Automation using PowerShell scripts.
•SAN devices management and troubleshooting
•Maintaining SCOM and Azure Analytics and setting alerts.
•Monthly Server Patching using SCCM.
•Group Policy Management.
•On-prem to Azure cloud migration
evaluated, designed, implemented, and maintain key systems, networking, and storage infrastructure; maintained security of systems and networks.
•Maintained hardware and software, monitored network servers, and continually analysed server behaviour to ensure optimal performance of the system.
•Build strong information system infrastructure based on the company’s objectives and business needs.
•Implemented plans for business continuity or disaster recovery, including development, operations, IT security, IT services & help desk, and mission-critical applications.
•Successfully installed various desktop applications and troubleshoot various operating systems and printer problems. Proficient in configuration, installation, troubleshooting of networking, hardware components, POS equipment.
•Performed password resets, break-fix, printer support, network connectivity, and VOIP troubleshooting.
•Regularly provided efficient technical support over the phone, maintaining presentable phone demeanour, courteousness, and creativity.
•Followed help-desk policies to the letter - Prepared reports of activity and stayed up to date regarding system information.
Key Projects:
•Multiple projects at the AMS (2021): Set up LAPS on servers and PCs, set up MFA and SSO in Azure, set up password complexity in AD, and configure Endpoint Management for the museum from the start.
•Migration project from windows