Store General Manger
Alghanim & Partners Holding Co. L.L
Total years of experience :12 years, 8 Months
Leading A class store contains of 150 employees.
• Leading the service sales in the region for multiple times.
• Working with the improvement committee since Dec 2020.
• Analysis the sales difficulties and weak areas and opportunities.
• Make professional action plan and ensure the implementation and
execution.
• Make interviews for new employees for the central region.
• Make influenced meetings for the whole employees’ level on
weekly basis.
• Ensure that all Sales employees demonstrate superior Customer
Service on the sales floor
• Ensure that all customers’ complaints are resolved daily with a
high sense of urgency.
• Responsible for aggressively driving sales across all Sections.
• Monitor weekly sales, inventory performance reports, and identify
improvement opportunities
• Communicate action plans for sales improvement with the
managers and section heads.
• Communicate Policies, procedure, and corporate program to the
whole employees.
• Oversee Selling Skills training with the managers to ensure proper
training for section heads & salespeople.
• Access, input, retrieve and interpret information using applicable
store computer system.
• Additional performance criteria, standards of conduct, discipline
and discharge producers are contained the employee orientation
program, SOP and HR programs.
• Ensure Section recovery process takes place before store closing.
• Detect common signs of shoplifting, theft and other security risks
and promptly communicated to loss prevention.
• Comply with all Safety & Security procedures.
• Ensure all Company SOP are implemented and maintained.
Making strategies to deliver the best performance in FnB sales, Tickets
sales, google review and customers satisfactions.
• Managing the budgets to increase the profit and exploit the lost
opportunities.
• Ensuring that the cinema comply with health and safety legislations.
• Recruiting, training, managing and appraising staff.
• Promoting and marketing films.
• Keeping financial and statistical records.
• Writing reports and financial forecasts.
• Making sure that excellent customer service is provided.
• Dealing with customer inquiries and complaints.
• Maintaining cinema standards
• Maximizing productivity and meeting sales targets.
• Working together with agencies to ensure that housekeeping and
security standards are obeyed. • Motivating all staff to do their best in
performing their duties.
• Evaluating the performance of the cinema staff.
• Ensuring that operating and accounting procedures and standards are
perfectly followed.
Leading three heavy showrooms (200 emplyees) & develop
their sales along with processes as well as supporting the
remaining showrooms’ managers.
3
• Supervises staff, including training, setting expectations and
holding team members accountable, including progressive
discipline.
• Selection, development, and assessment of staff
• Execute the business plan objectives by working proactively
with a management team
• Develop and communicate material management policies,
procedures, and internal controls.
• Manages the warehouse for digital and receiving and allocation
goods to all seven Xcite showrooms.
• Utilizes resources to obtain customer feedback regarding own
and competition product and price information including
conducting market visits. Reports results to categories’
managements for action.
• Develops and motivates staff.
• Reports to Xcite SR. General Manager on showrooms
operations, performance, and resource.
• Inspects merchandising to ensure items are priced and
displayed well.
• Prepares and monitors sales, inventory, and customer
complaints reports.
• Trains the new team (salespersons, section heads, supervisors,
and store managers)
• Daily, weekly and monthly meetings for all positions in store for
sharing result for month to date and look into the improvement
of market share.
The first Saudi store manager in Xcite handling the flagship
store and train the new whole Saudi employees from all
positions (salespeople, customer service, supervisors and
manager) interviewed more than 1000 and hired more 200
employees.
Leads 7 stores of German Kitchens and ensure to deliver the
best service to their customers and checking all kitchens
designs before the production.
4
Manage the flagship site which maintain of 80 employees.
Manage schedule of 100 employees and their vacation plans and
follow all their HR related maters.
English Academic Program