Customer service and call center agent
Emirates post
Total years of experience :16 years, 2 Months
1. Answer calls and respond to emails.
2. Handle customer inquiries both telephonically and by email.
3. Handling customer’s inquiries through email or website.
4. Research required information using available resources.
5. Manage and resolve customer complaints.
6. Provide customers with product and service information.
7. Enter new customer information into system.
8. Update existing customer information.
9. Identify and escalate priority issues.
10. Follow up customer calls where necessary.
11. Document all call information according to standard operating procedures.
12. Complete call logs.
1 Handling national ID customer's procedures .
2 Handling all customers inquires and customer caring .
3 Give the customer all information and answer their questions .
4 Try to solve all the customer's problems and complains for ID national procedures .
5 Entering customer’s data to national ID system.
6 Pay money through internet banking .
7 Collect money cash from the customers .
8 Handling the cash and make daily cash report and bank balance sheet .
9 Check and make sure from customer’s original document and information.
10 Make daily and weekly report about the finished cases
1-Handling car loans customers and customer inquires .
2-arrange customer document and prepare the calculation for customer liabilities .
3-Check the customer ability to get finance or not .
4-Handling multiple Showroom by Arranging Finance, Insurance .
5-Prospecting for new customers for the bank .
6-Preparing Daily and Weekly Sales reports
1 handling the company accounts
2 handling the cash of the company and petty cash
3 record to all payments and make reports