Regional Freight Manager
Alshaya Group
Total years of experience :22 years, 11 Months
• Heading 50+ employees in operating 3 countries
• Manage a range of complex and diverse activities including shipping, freight, warehousing, operations, customs clearance (inbound and outbound) compliance and project management.
• Ensure adaptation of global supply chain strategy and global quality strategy to local demands.
• Identify process bottleneck and implement solutions in a timely manner
• Liaise and negotiate with suppliers/service providers’ service rates and quality to maintain the best practices in the market.
Achievements
• Reduces the detention and demurrage charges by 90% over 4 years
• Conducted transportation network optimization initiative reducing transportation costs/Customs Clearance, resulted in a 15 % savings on a $ 30M spend.
• Managed all logistical operations for 3 countries consisting of goods valued in excess of $ 150 million, resulting in a 100% accountability of materials and nearly a 100% level of goods availability.
• Write and present employee performance reviews and appraisals, including disciplinary actions as well as fostering performance improvement through positive reinforcement.
• Improved customer service performance to 95 %
• Developed SOP process
Heading 150+ employees
* Monitor and develop departmental performance and strategies in relation to customer service and
operations
* Ensure that appropriate standards of conduct are established and complied with
* Manage and monitor subcontractors ensuring compliance with Safety & Security regulations
* Deliver consistent performance against set targets on key customer satisfaction measures and carry
out monthly reviews of KPI’s
Achievements:
* Meet targets of operation excellence along with the most customer satisfaction.
* Provide Consultation to customers on their supply chain cycle to reduce cost and achieve high
competencies.
* Reduced budget expenses by 30 % over 3 years period.
* Manage a range of complex and diverse activities including shipping, freight, warehousing, operations,
customs clearance (inbound and outbound) compliance and project management.
• Developed overall local operational strategy and direction for the freight forwarding teams.
• Drive the business for maximum utilization of existing facilities.
• Handled all Fair and Events business export and import with all formalities
• Identify & develop new business opportunities in the region
• Identifying key growth sectors in the region to support and compliment the company’s global sector growth.
• Review and develop business strategies for customers within industry verticals providing them with value added services.
• Create & maintain KPIs to measure the performance & profitability
Achievements:
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide solutions to customers on their supply chain cycle to reduce cost and achieve high competencies with cost reduction.
• Supported the new company integration into Agility.
• Developed SOP process.
• Meeting targets of business achievements in line with new products and Logistics Solutions.
• Developed overall local operational strategy and direction for the freight forwarding teams.
• Drive the business for maximum utilization of existing facilities.
• Handled all Fair and Events business export and import with all formalities
• Identify & develop new business opportunities in the region
• Identifying key growth sectors in the region to support and compliment the company’s global sector growth.
• Review and develop business strategies for customers within industry verticals providing them with value added services.
• Create & maintain KPIs to measure the performance & profitability
Achievements:
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide solutions to customers on their supply chain cycle to reduce cost and achieve high competencies with cost reduction.
• Supported the new company integration into Agility.
• Developed SOP process.
• Meeting targets of business achievements in line with new products and Logistics Solutions.
• Managed warehouse facility at the bonded zone in Dammam Port.
• Maintain and develop relationship with principals and Int’l. forwarders.
• Plan and implement appropriate solutions to effectively address business challenges and logistics problems.
• Advise & guide the business on optimum utilization of Logistics resources (space utilization, storage medium, mode of transportation & routing etc.)
Achievements:
• Established Logistics partnerships and forward operations around the world to increase operational readiness and support worldwide.
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide Consultation to customers on their supply chain cycle to reduce cost and achieve high competencies.
• Managing multiple sites/station and lead remote area in Kingdom of Saudi Arabia.
• Deliver excellent sales results, ability to work with each member of team, multitask and able to make right decisions under fast pace environment,
• Ability to cope with the conflict, stress and non - conformance situation and resolve within the assigned parameters. Work Activities
• Prepare and develop the next generation of supervisors & manager in line with UPS Saudi Arabia expansion plan by identifying the staff potential, area of interest and expertise.
Achievements:
• Meeting sales targets along with operation excellence to meet customer satisfaction.
• Expanding business and provide solutions.
• Maintain high level of relation with Customers on all levels.