مجموع سنوات الخبرة: 22 سنوات, 11 أشهر
أكتوبر 2013
إلى يونيو 2020
Regional Freight Manager
في Alshaya Group
البلد :
المملكة العربية السعودية - جدة
• Heading 50+ employees in operating 3 countries
• Manage a range of complex and diverse activities including shipping, freight, warehousing, operations, customs clearance (inbound and outbound) compliance and project management.
• Ensure adaptation of global supply chain strategy and global quality strategy to local demands.
• Identify process bottleneck and implement solutions in a timely manner
• Liaise and negotiate with suppliers/service providers’ service rates and quality to maintain the best practices in the market.
Achievements
• Reduces the detention and demurrage charges by 90% over 4 years
• Conducted transportation network optimization initiative reducing transportation costs/Customs Clearance, resulted in a 15 % savings on a $ 30M spend.
• Managed all logistical operations for 3 countries consisting of goods valued in excess of $ 150 million, resulting in a 100% accountability of materials and nearly a 100% level of goods availability.
• Write and present employee performance reviews and appraisals, including disciplinary actions as well as fostering performance improvement through positive reinforcement.
• Improved customer service performance to 95 %
• Developed SOP process
• Manage a range of complex and diverse activities including shipping, freight, warehousing, operations, customs clearance (inbound and outbound) compliance and project management.
• Ensure adaptation of global supply chain strategy and global quality strategy to local demands.
• Identify process bottleneck and implement solutions in a timely manner
• Liaise and negotiate with suppliers/service providers’ service rates and quality to maintain the best practices in the market.
Achievements
• Reduces the detention and demurrage charges by 90% over 4 years
• Conducted transportation network optimization initiative reducing transportation costs/Customs Clearance, resulted in a 15 % savings on a $ 30M spend.
• Managed all logistical operations for 3 countries consisting of goods valued in excess of $ 150 million, resulting in a 100% accountability of materials and nearly a 100% level of goods availability.
• Write and present employee performance reviews and appraisals, including disciplinary actions as well as fostering performance improvement through positive reinforcement.
• Improved customer service performance to 95 %
• Developed SOP process
سبتمبر 2010
إلى سبتمبر 2013
Head of Operations
في Logipoint
البلد :
المملكة العربية السعودية - جدة
Heading 150+ employees
* Monitor and develop departmental performance and strategies in relation to customer service and
operations
* Ensure that appropriate standards of conduct are established and complied with
* Manage and monitor subcontractors ensuring compliance with Safety & Security regulations
* Deliver consistent performance against set targets on key customer satisfaction measures and carry
out monthly reviews of KPI’s
Achievements:
* Meet targets of operation excellence along with the most customer satisfaction.
* Provide Consultation to customers on their supply chain cycle to reduce cost and achieve high
competencies.
* Reduced budget expenses by 30 % over 3 years period.
* Manage a range of complex and diverse activities including shipping, freight, warehousing, operations,
customs clearance (inbound and outbound) compliance and project management.
* Monitor and develop departmental performance and strategies in relation to customer service and
operations
* Ensure that appropriate standards of conduct are established and complied with
* Manage and monitor subcontractors ensuring compliance with Safety & Security regulations
* Deliver consistent performance against set targets on key customer satisfaction measures and carry
out monthly reviews of KPI’s
Achievements:
* Meet targets of operation excellence along with the most customer satisfaction.
* Provide Consultation to customers on their supply chain cycle to reduce cost and achieve high
competencies.
* Reduced budget expenses by 30 % over 3 years period.
* Manage a range of complex and diverse activities including shipping, freight, warehousing, operations,
customs clearance (inbound and outbound) compliance and project management.
يناير 2008
إلى يناير 2010
Operations and Customer Service Manager
في Agility Logistics
البلد :
المملكة العربية السعودية - الرياض
• Developed overall local operational strategy and direction for the freight forwarding teams.
• Drive the business for maximum utilization of existing facilities.
• Handled all Fair and Events business export and import with all formalities
• Identify & develop new business opportunities in the region
• Identifying key growth sectors in the region to support and compliment the company’s global sector growth.
• Review and develop business strategies for customers within industry verticals providing them with value added services.
• Create & maintain KPIs to measure the performance & profitability
Achievements:
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide solutions to customers on their supply chain cycle to reduce cost and achieve high competencies with cost reduction.
• Supported the new company integration into Agility.
• Developed SOP process.
• Meeting targets of business achievements in line with new products and Logistics Solutions.
• Drive the business for maximum utilization of existing facilities.
• Handled all Fair and Events business export and import with all formalities
• Identify & develop new business opportunities in the region
• Identifying key growth sectors in the region to support and compliment the company’s global sector growth.
• Review and develop business strategies for customers within industry verticals providing them with value added services.
• Create & maintain KPIs to measure the performance & profitability
Achievements:
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide solutions to customers on their supply chain cycle to reduce cost and achieve high competencies with cost reduction.
• Supported the new company integration into Agility.
• Developed SOP process.
• Meeting targets of business achievements in line with new products and Logistics Solutions.
يناير 2006
إلى يناير 2008
Business Development Manager
في Agility Logistics
البلد :
المملكة العربية السعودية - الرياض
• Developed overall local operational strategy and direction for the freight forwarding teams.
• Drive the business for maximum utilization of existing facilities.
• Handled all Fair and Events business export and import with all formalities
• Identify & develop new business opportunities in the region
• Identifying key growth sectors in the region to support and compliment the company’s global sector growth.
• Review and develop business strategies for customers within industry verticals providing them with value added services.
• Create & maintain KPIs to measure the performance & profitability
Achievements:
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide solutions to customers on their supply chain cycle to reduce cost and achieve high competencies with cost reduction.
• Supported the new company integration into Agility.
• Developed SOP process.
• Meeting targets of business achievements in line with new products and Logistics Solutions.
• Drive the business for maximum utilization of existing facilities.
• Handled all Fair and Events business export and import with all formalities
• Identify & develop new business opportunities in the region
• Identifying key growth sectors in the region to support and compliment the company’s global sector growth.
• Review and develop business strategies for customers within industry verticals providing them with value added services.
• Create & maintain KPIs to measure the performance & profitability
Achievements:
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide solutions to customers on their supply chain cycle to reduce cost and achieve high competencies with cost reduction.
• Supported the new company integration into Agility.
• Developed SOP process.
• Meeting targets of business achievements in line with new products and Logistics Solutions.
يناير 2003
إلى يناير 2006
Logistics and Freight Forwarding Manager
في Barwil Agencies Ltd
البلد :
المملكة العربية السعودية - الدمام
• Managed warehouse facility at the bonded zone in Dammam Port.
• Maintain and develop relationship with principals and Int’l. forwarders.
• Plan and implement appropriate solutions to effectively address business challenges and logistics problems.
• Advise & guide the business on optimum utilization of Logistics resources (space utilization, storage medium, mode of transportation & routing etc.)
Achievements:
• Established Logistics partnerships and forward operations around the world to increase operational readiness and support worldwide.
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide Consultation to customers on their supply chain cycle to reduce cost and achieve high competencies.
• Maintain and develop relationship with principals and Int’l. forwarders.
• Plan and implement appropriate solutions to effectively address business challenges and logistics problems.
• Advise & guide the business on optimum utilization of Logistics resources (space utilization, storage medium, mode of transportation & routing etc.)
Achievements:
• Established Logistics partnerships and forward operations around the world to increase operational readiness and support worldwide.
• Meeting targets of operation excellence along with the most customer satisfaction.
• Provide Consultation to customers on their supply chain cycle to reduce cost and achieve high competencies.
يناير 1997
إلى يناير 2003
Account Manager
في United Parcel Service (UPS)
البلد :
المملكة العربية السعودية - الدمام
• Managing multiple sites/station and lead remote area in Kingdom of Saudi Arabia.
• Deliver excellent sales results, ability to work with each member of team, multitask and able to make right decisions under fast pace environment,
• Ability to cope with the conflict, stress and non - conformance situation and resolve within the assigned parameters. Work Activities
• Prepare and develop the next generation of supervisors & manager in line with UPS Saudi Arabia expansion plan by identifying the staff potential, area of interest and expertise.
Achievements:
• Meeting sales targets along with operation excellence to meet customer satisfaction.
• Expanding business and provide solutions.
• Maintain high level of relation with Customers on all levels.
• Deliver excellent sales results, ability to work with each member of team, multitask and able to make right decisions under fast pace environment,
• Ability to cope with the conflict, stress and non - conformance situation and resolve within the assigned parameters. Work Activities
• Prepare and develop the next generation of supervisors & manager in line with UPS Saudi Arabia expansion plan by identifying the staff potential, area of interest and expertise.
Achievements:
• Meeting sales targets along with operation excellence to meet customer satisfaction.
• Expanding business and provide solutions.
• Maintain high level of relation with Customers on all levels.
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