ADEM CAYIROGLU

uding job scheduling and labor allocation for day-to-
day operations.
Demonstrated exceptional skills and expertise in
leading a group of 75 mechanics and helpers in the
workshop and other sites.
Spearheaded the management of troubleshooting and
diagnostic procedure on all vehicles and equipment,
ensuring safety.
Streamlined the forecasting and ordering of spare parts
for all equipment or stock replenishment to update
inventory.
Successfully managed to provide support and execute
cross-collaboration with other departments according
to their needs

Preparation and follow-up of project-based budgets related to construction equipment,
Making and reporting of project visits,
Operation and follow-up of the machines in the projects in accordance with company protocols,
Reporting to field managers about machine tools and performances,
Ensuring compliance with the instructions related to the Quality Management System,
Monitoring the correct operation of the operation and maintenance / repair information entries of the machines,
Making the necessary preliminary studies to determine the machine needs in the projects and managing the procurement process.

Reporting to branch manager. General responsibilities:
• Technical team management,
• Customer relationship management,
• Customer complaint management
• Workshop management
• Having sales target (Spare parts and labour),
• Achieving service profitability,
• Increasing service productivity, and to prepare service processes,
• Making service campaigns,
• Following warranty claim results,
• Planning service organization,
• Customer visits,
• Taking machine to workshop for big overhaul,
• Selling spare parts and labour,
• Collection of money,
• Making maintained contract to customer.

• Provide technical support for technicians, visit the customer regularly.
• Plan the daily service programmer and report to the service manager.
• Provide technical support for technicians, visit the customer regularly
• Make trouble shooting and test, software installations via using computer.
• Read the service forms and pricing demands
• Register and follow all overtimes for technicians
• All Machine deliveries. Responsible for warranty claim handling
• Communicate with the technical team to support operation
• Follow up all technical bulletins and transfer the information’s to the technicians
• Follow up all soft products issues (Customer Support Agreements, Telematics System, Oil analysis etc)
• Responsible for selling spare parts and labour.
• Responsible for technical writing undecipherable trouble.
• Responsible for providing technical support to technicians

• Check motors that are running, road test motor vehicles, and test automotive systems and components using testing devices to find the problem in the vehicle
• Change, repair or replace parts and components of automotive systems, including fuel, brake, steering and suspension systems, transmissions, differentials, drive axles and shafts, emission control and exhaust systems,