IT infrastructure team lead
Jetlink Limited
Total years of experience :12 years, 2 Months
Provide On-Site troubleshooting and technical support for PC hardware, Document Scanners, Printers, Applications and general networking issues.
Installation, configuration and support of Microsoft Desktop Operating Systems (Windows 7, 8/8.1 and 10)
Installation, configuration and support of Microsoft Desktop Applications (2010, 2013 and 2016 Office Suites and Office 365)
Perform general maintenance of Microsoft Server Operating Systems (2008, 2008 R2, 2012, 2012R2, 2016) as directed by the Sr Systems Engineers and Systems Administrators
Installation and support of other In-House and 3rd party applications as required
Troubleshooting of general networking and connectivity issues, to include remote user VPN connectivity
Installation, configuration and support of printers, scanners and other PC and network attached hardware
Maintenance of Active Directory User Account, Computer Accounts, Group Policies, etc.
Assist in creating and maintaining documentation of processes and procedure
Years of experience working in an IT Helpdesk /Support Role
Years of experience working with Windows Active Directory User accounts
Years PC / Laptop setup and troubleshooting experience
Strong PC and Server hardware and software troubleshooting skills
Experience supporting Windows Desktop Operating Systems Skills (Windows 7, 8/8.1 and 10)
Strong printer and scanner, troubleshooting and general maintenance skills (Canon, HP, Kodak and others)
Strong IP networking and troubleshooting skills
Experience supporting network and PC attached devices (Printers, External Storage Devices, Scanners, Etc.)
Good oral and written communications skills
Good web research skills
Experience supporting Microsoft Office Suite products (2010, 2013 and 2016 and Office 365)
Good time management and multi-tasking skills
Good verbal and/or written instructions
Ability to work effectively in a highly organized manner and be detail oriented
IT Support Airtel Express Shops Dec 2013 - Till Date
Airtel Nigeria - Mara-Ison Technologies Solution Limited April 2011 - Till date
Airtel South-West Regional Office, Bodija, Ibadan.
Senior Customer/IT Support Expert, Airtel Nigeria Sept. 2011 - Nov. 2013
1. Support, upgrade and manage DHCP Server, Router, Wireless Access Point and switches
2. Detail knowledge of Windows Server OS and Cisco IOS
3. Deploy, Setup and Support Laptop and Desktop in accordance with Airtel Policy.
4. Deploy and Support Company Microsoft office Application Software and office suites
5. Deploy and Support Airtel Applications: Citrix (Network monitoring), Operation Management Terminal (OMT), TAB/SAGE (Accounting software) etc.
6. Set-up and Support Stand alone and network printers
7. Log and Close Daily Calls using Maximo and Remedy CS.
8. Write and Present weekly/monthly report through Video Conference Machine
9. Correspond with other regions on progresses and way forward to issue (s)
10. Management of Regional Asset and Inventory
11. Co-ordinate and Train newly employed and interns.
KYC Support Engineer, Airtel North East Nigeria April 2011 - August 2011
1. KYC (Know-Your-Client) Application installation and support
2. KYC System setup and maintenance
3. Coordinate and Train KYC user
4. Administer and Deploy KYC Systems
5. Correspond with and report to Airtel SPOC Lagos office.
6. Provide Technical Support To Regional Managers and Colleague.
NIGERIAN PORTS AUTHORITY (Dual Link System Limited) Aug.2009 - March 2011
Apapa, Lagos
I.T. Officer
1. Plan, Deploy And Maintain Network Infrastructure.
2. Configure, upgrade, repair & relocate PC Hardware, Laptop, UPS & Print devices
3. Window Server Installation and Domain Configuration
4. Anti-Virus Installation and Microsoft Office Instructor.
5. Provision of Ideas and I.T Solutions to the Management.
G-Space Networks Nov. 2008 - July 2009
No 12, Coker Street, Mulero Bus-Stop, Agege-Ipaja Road, Lagos
Vsat Installer
1. VSAT installation and Modem configuration.
2. LAN & WAN Deployment and Maintenance Engineer
3. After Sales Support Engineer
Kopek Construction Company Feb. 2008 - Oct. 2008
Oluyole Industrial Estate, Ring Road, Ibadan
Data and Network Administrator
1. System Engineer
2. LAN Deployment and Maintenance Engineer
3. Data Entry and Database Administrator
Master in Information technology
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY, OGBOMOSHO OYO STATE. 2000-2005 B.Tech. Computer Science.
OYO STATE SCHOOL OF SCIENCE PADE, IBADAN, OYO STATE. 1995-1998