ADERSH PRASANNAN

Coordinated and executed daily delivery schedules for ceramic tiles, ensuring accurate order fulfillment,
on-time dispatch, and last-mile delivery to B2B, B2C and Projects.
Utilized Orion ERP software for material allocation and delivery note (DN) creation for both B2B and
Projects operations and utilized Microsoft Dynamics 365 ERP for B2C operations, ensuring data accuracy
and system compliance.
Coordinated with sales, customer service, and warehouse teams to prioritize deliveries based on customer
commitments and project timelines.
Monitored delivery KPIs such as on-time delivery (OTD), vehicle turnaround time, and delivery cost per
trip to improve operational efficiency.
Prepared and verified delivery documentation including Delivery Notes (DN), invoices, gate passes, and
proof of delivery (POD).
Liaised with 3PL transporters and internal fleet teams to manage peak-time deliveries and urgent customer
requirements.
Supported inventory movement and stock transfers between warehouses, showrooms, and project sites.
Followed up on pending deliveries, returns, breakages, and shortages, ensuring proper system updates and
root cause analysis.
Coordinated with sales, customer service, and warehouse teams to prioritize deliveries based on customer
commitments and project timelines.
Implemented cost control measures by optimizing routes, consolidating loads, and reducing idle vehicle
time.
Maintained accurate records ofvehicle usage, fuel consumption, trip costs, and driver performance.
Assisted in month-end reporting, logistics cost analysis, and operational audits.
Handled customer escalations professionally, ensuring timely resolution and maintaining strong client
relationships.

Oversee the full cycle ofthe supply chain from order placement to delivery, ensuring timely
and cost-effective transport ofgoods.
Organize and schedule transportation ofgoods, selecting appropriate carriers and routes.
Track shipments and manage delivery schedules to ensure timely arrivals.
Prepare and maintain accurate shipping and transportation documentation, including bills of
lading, packing lists, and customs paperwork.
Address and resolve any logistical issues or discrepancies, including delays, damages, or
errors. Implement corrective actions to prevent recurrence ofissues.
Analyzed customer requirements and provided customized logistics solutions.
Maintained excellent working relationship with customers by effectively responding to
enquires and complaints