أدهم عبدالله

Responsibilities
• Handling individual/ corporate /groups/ VIP.
• Converse with customer to determine destination, mode of transportation, travel dates, financial
considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, computer, carrier tariff books/systems,
and hotel rate books/references, or quote package tours costs.
• Book flight, transportation and hotel reservations, tours, and handles all visa arrangements.
• Telephone customer to advise of any changes with travel conveyance or to confirm reservation.
• Follows up on waiting list reservations & pending travel procedures with clients/accounts.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by
the company.
• Visiting the hotels & resorts to ascertain accommodation quality and suitability.
• Attending Road shows, meetings, and industry events.
• Training and helping team members to develop their skills.
• Provide customer with brochures and publications containing travel information, such as local customs,
points of interest, or foreign country regulations.
• Print or request transportation carrier tickets, using computer printer system or system link to travel
carrier.

• Managing corporate accounts, conferences, and events with high end client satisfaction.
• Acting as the primary contact for corporate clients, ensuring smooth communication and service delivery.
• Building and maintaining long-term relationships with key clients, contributing to revenue growth.
• Negotiating contracts with travel service providers, securing competitive rates and favorable terms.
• Supervising my team to meet deadlines and exceed service expectations.
• Resolving client issues effectively, ensuring high levels of satisfaction and loyalty.
• Developing new business opportunities within existing client portfolios, exceeding sales quotas
consistently.
• Resolving client complaints with efficiency, fostering trust and maintaining high service standards.
• Strengthening partnerships with vendors and suppliers to secure competitive rates and exclusive deals.

Builds and maintains elite member relationships by providing exceptional customer service by reviewing trip requested details, reviewing the proposed itinerary and supporting costs, and servicing as the point of contact for all inquiries related to Private Dream Trips requests
Works with the suppliers to secure the dates requested and provide amendments to already negotiated supplier contracts
Generates creative ideas to improve business review processes or items of focus
Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
Provides first point of contact support for travel client programs with a focus on the Key contact relationship
Liasion between GBT, Client and Service Delivery
Gathers and shares best practices across clients and segments

• Coordinated complex corporate travel requests, ensuring seamless arrangements for VIP clients.
• Provided expert advice on travel options and logistics for high-profile clients and groups.
• Managed vendor relationships to secure quality services and competitive pricing.
• Delivered C achieved high client satisfaction.

• Managed leisure, corporate, and VIP client travel arrangements.
• Booked flights, accommodations, and related travel services with precision.
• Represented the agency at industry events, negotiating favorable rates with service providers.
• Marketed Disney vacation packages and Rail Europe products, driving significant revenue growth.
• Main responsibilities as Sales Executive - GSA for Disney Cruise, Hotels C Rail Europe UAE C GCC:
◦ Identified new business prospects and successfully sold products to them.
◦ Maintained relationships with existing clients while building new partnerships.
◦ Marketed and sold Disney vacation packages (Disney Cruises C hotels).
◦ Marketed and sold Rail Europe train services.
◦ Collected and analyzed data to prepare detailed sales reports.

•Helping the clients with travel planning, business packages, vacation packages as well as travel advice & information.
•Marketing & selling vacation packages including hotels, airlines, trains, insurance, excursions, car rent, and worldwide cruises (Disney Cruise, Royal Caribbean, Norwegian, MSC, Costa, …etc.
•Attending calls and providing the passengers with the best destinations and guiding them with the best deals.
•Making professional, accurate, cost effective travel arrangements for the clients.
•Researching organizations and individuals online to identify new leads and potential new markets.
•Negotiating and renegotiating by phone, email, and in person.
•Maintaining fruitful relationships with existing customers.
•Attending Road shows, meetings, and industry events.
•Training and helping team members to develop their skills.
•Making itineraries for both Domestic (inbound) and International travel (outbound).
•Visiting the hotels & resorts to ascertain accommodation quality and suitability.
•Excellent contacts with suppliers/ travel agents and corporate for Group movements Incentive travel and MICE.
•Agreeing service levels, contracts and costs.
•Confirming customer names with hotels /airlines/ the other related services.
•Getting the clients feedback regards to the accommodation, organization of tours and travel services.

•Providing excellent customer service.

• Designed bespoke travel solutions for VIP clients, including flights, accommodations, and excursions.
• Delivered cost-effective, professional travel arrangements tailored to individual client needs.

• Helping clients with travel planning, business packages, vacation packages as well as travel advice & information.
• Marketing & selling vacation packages including insurance, airlines, hotels, , trains, car rent, execursions and world cruise (Royal carribean, MSC, Costa, Norweigian…etc.
• Providing customer support to clients related to reservation, ticketing and booking.
• Providing support on fares and charges.
• Attending calls and providing the passengers with the best destinations and guiding them with the best deals.
• Making professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
• Making itineraries for both Domestic (inbound)and International travel (outbound).
• Visiting resorts to ascertain accommodation quality and suitability.
• Excellent contacts with suppliers/ travel agents and corporate for Group movements Incentive travel and MICE .
• Agreeing service levels, contracts and costs.
• Confirming customer names with airlines/hotels/transfers.
• Ask feedback from clients regards to organization of tours and travel services & provide excellent customer-service.

- Handle all incoming/outgoing calls of the call center.
-Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
-Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
-Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
-Achieve the requested staffed time on a daily basis to minimize lost call rate.
-Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
-Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

• Resolved customer complaints and provided personalized solutions to enhance customer loyalty.

-Prepare travel calendar.
-Coordinate reservations, contracts, and record keeping for tours and facility reservations .
-Communicate with managers, booking agents and publicists.
-Listen carefully and meet the needs of tour staff and performers.
-Make all travel arrangements including rental cars, limos, private and commercial airline travel.
-Reserve appropriate accommodations for tour staff and performers.
-Troubleshoot any logistical issues, staff or performer problems.
-Oversee the schedule of every person involved in the tour.
-Keep travel expenses within the tour’s budget.
-Work closely with the road manager.

• Monitored accommodation quality and acted on client feedback to improve services.
• Negotiated contracts with hotels, airlines, and transport providers to secure competitive rates and
exclusive deals.
• Coordinated all aspects of travel arrangements, including accommodation, transportation, and guided
tours.
• Conducted site inspections to ensure the quality and suitability of services for diverse client needs.
• Managed relationships with local vendors and service providers to maintain exceptional service standards.