أدهم ناصف

-Interpreting client briefs and crafting creative, strategic solutions, while offering
strategic insights during campaign development.

-Oversee account strategy and ensure the team’s adherence to strategic goals.
-Build and maintain strong client relationships, serving as the main point of
contact.

-Develop and present tailored technical and financial proposals that align with
client objectives.

-Oversee project progress, ensuring timely updates and alignment with client
expectations.

-Manage events, focusing on operations, quality, media coverage, and PR.

-Coordinate with suppliers and vendors, managing costs and payments

-Lead and manage internal creative teams, including social media managers,
editors, designers, and web developers, ensuring effective collaboration and
high-quality deliverables.

-Identify growth opportunities and ensure continuous client satisfaction through
strategic planning and effective communication

- Client Coordination: Lead the client brief-to-team briefing process, ensuring efficient and effective communication.
Oversee account strategy and ensure the team’s adherence to strategic goals.

- Resource Management: Supervise a team of traffic managers, designers, content creators, and influencers across various content platforms. Ensure optimal resource allocation and productivity.

- Client Support: Guarantee a seamless client experience by managing continuous communication and account monitoring through my team.

- Reporting and Engagement: Maintain client engagement by overseeing the team’s preparation and delivery of regular reports on achievements and progress.

- Financial Oversight: Oversee financial budgets, invoices, and other financial aspects for each account, ensuring responsibility and accuracy.

- Strategic Planning: Develop and execute monthly plans in collaboration with clients. Set clear goals and conduct brainstorming sessions with the managed team to ensure alignment and creativity.

- Conflict Resolution and Communication: Proactively address challenges and find solutions with clients and accounts, ensuring effective communication and conflict resolution.

Managed a team of 15 people and increased sales by 25% in six months through training on new product features and providing coaching to team members on production techniques.
Exceeded clients expectations by successfully completing a project by the due date, while keeping the project within the allocated budget.
Responded to client requests with a 98% satisfaction rating by completing the request within one business day.
Interacted with internal and external suppliers and customers to resolve billing and payment issues, resulting in reduction in time to resolution and improvement in customer satisfaction metrics.
Improved a regional cost savings plan by 15% in the first year by identifying and implementing the root causes of unnecessary costs.
Managing the full accounts receivable and payable and kept track of the whole Dressbarn invoices and payments from clients on monthly basis

- Managed development team and created goals, standards, and accountability measurements, resulting in the development of the company’s Partner Relations program
- Created daily, weekly and monthly reports to track the performance of partner retention programs, gather and review the results.
- As the Manager of Partner Relations, created and implemented effective strategies to retain and grow existing partners
- Set company’s goals, monitored progress and achievement, and reported to the CEO about the results and the process

- Improved relationships with key customers, suppliers and partners, resulting in a 10% increase in revenue.
- Reviewed company practices to ensure clients get maximum satisfaction from their purchases
- Identified potential opportunities by reviewing the financial data of the client portfolio, which led to a 10% increase in revenue
- Increased repeat business by 20% by educating clients on the merits of the company’s products and services
- Resolved client complaints promptly and ensured that each issue was resolved to their satisfaction according to the Customer Satisfaction Index (CSI)

- Acted as the point of contact for clients for digital management matters and exceeded client expectations by completing client requests by 90% in the first month of employment
- Identified opportunities for growth by maintaining frequent contact with clients
- Set a sales target of 10% increase in revenue and achieved the target by monitoring the progress of the business development, and marketing unit
- Suggested suitable influencers for each client, collaborated with external stakeholders, managed influencer deals and delivered results as per clients needs
- Suggested the shooting crew options for references and contacted them for quotation and clients work, improving the clients work by 80%

- Managed a team of 20 to design, publish, monitor social media content for 300+ clients.
- Implemented a new quality assurance process that reduced account termination rate by 50% within 3 months, by training new agents to thoroughly review users’ profiles
- Monitor web analytics, internal data sources, and key social media metrics to identify and correct customer service and brand issues on social media
- Developed a system to streamline procedures and improve the quality of our responses to customers by working closely with web development and technical teams
- Increased conversion rates by 10% by preparing reports and analyzing conversion numbers in the customer support department

- Working with marketing team to create a new marketing campaign to increase brand awareness and sales.
- Increased customer engagement by monitoring and responding to all social media pages and campaigns
- Increased sales by 20% by researching and attending group meetings, conferences, and industry events
- Generated weekly reports reflecting customer trends with insights to inform the team of upcoming goals

- Developed, maintained relationships with clients, resulting in a 97% client retention rate.
- Generated over 750, 000EGP in recurring revenue through effective account management and upselling techniques
- Maximized sales performance by developing and maintaining products and services
- Reduced time-to-close deals by 15%, utilizing a combination of consultative selling and relationship building strategies

Attend brainstorming sessions for each event and collect requirements for the training sessions in terms of the content, trainer, and training materials, in order to plan the required training sessions
Assisted in creating event proposals by scheduling regular meetings and reviewing the event plans and budgets with the team
leaded 20+ participants, co-trained in engaging games and icebreakers, through the activities and answering questions
Served on the day of an event as a co-trainer supervisor, monitoring the day’s progress, ensuring team members were meeting the company’s standards, providing feedback

- Developed and maintained relationships with key accounts.
- Approached new leads to win bids on projects and responded to RFPs
- Assisted in the successful structuring, designing and producing of proposals in order to win business

- Handled job fairs and events management for the organization, tripled the number of job fairs and events organized per quarter, gained industry recognition
- Created email marketing campaigns to generate customer interest in our products, which resulted in a 25% increase in new business
- Acquired deals and coordinated with suitable locations for training, according to the company budget. Leads were closed by making presentations, inviting clients to the training location and presenting feedback from clients to the management
- Conducted market research to identify potential strategies, resulting in a 20% increase in revenue
- Negotiated and closed deals to acquire new partnerships with businesses and educational institutions

- Handling social media campaigns with the agency responsible by creating content that increased brand recognition by 20%
- Administrated marketing material for three major products for one year, leading to an increase of 15% in sales