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أدهم ناصف, Key Account Manager

أدهم ناصف

Key Account Manager·7G Media Consultancies

الإمارات العربية المتحدة

بكالوريوس, Business Administration (Management)

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 5 أشهر

Key Account Manager

أكتوبر 2024 - حتى الآن

7G Media Consultancies

دبي، الإمارات العربية المتحدة

أكتوبر 2024 - حتى الآن

-Interpreting client briefs and crafting creative, strategic solutions, while offering
strategic insights during campaign development.

-Oversee account strategy and ensure the team’s adherence to strategic goals.
-Build and maintain strong client relationships, serving as the main point of
contact.

-Develop and present tailored technical and financial proposals that align with
client objectives.

-Oversee project progress, ensuring timely updates and alignment with client
expectations.

-Manage events, focusing on operations, quality, media coverage, and PR.

-Coordinate with suppliers and vendors, managing costs and payments

-Lead and manage internal creative teams, including social media managers,
editors, designers, and web developers, ensuring effective collaboration and
high-quality deliverables.

-Identify growth opportunities and ensure continuous client satisfaction through
strategic planning and effective communication

مجال الشركة:
التسويق

Key Account Manager

فبراير 2023 - أكتوبر 2024

WGG Advertising Agency (UAE)

دبي، الإمارات العربية المتحدة

فبراير 2023 - أكتوبر 2024

- Client Coordination: Lead the client brief-to-team briefing process, ensuring efficient and effective communication.
Oversee account strategy and ensure the team’s adherence to strategic goals.

- Resource Management: Supervise a team of traffic managers, designers, content creators, and influencers across various content platforms. Ensure optimal resource allocation and productivity.

- Client Support: Guarantee a seamless client experience by managing continuous communication and account monitoring through my team.

- Reporting and Engagement: Maintain client engagement by overseeing the team’s preparation and delivery of regular reports on achievements and progress.

- Financial Oversight: Oversee financial budgets, invoices, and other financial aspects for each account, ensuring responsibility and accuracy.

- Strategic Planning: Develop and execute monthly plans in collaboration with clients. Set clear goals and conduct brainstorming sessions with the managed team to ensure alignment and creativity.

- Conflict Resolution and Communication: Proactively address challenges and find solutions with clients and accounts, ensuring effective communication and conflict resolution.

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

“Part Time“ Production Team Leader/ Account Manager / Book Keeping Virtual Assistant and Site Merch

يوليو 2020 - يناير 2024

Retail Ecommerce Ventures USA

تكساس، الولايات المتحدة

يوليو 2020 - يناير 2024

Managed a team of 15 people and increased sales by 25% in six months through training on new product features and providing coaching to team members on production techniques.
Exceeded clients expectations by successfully completing a project by the due date, while keeping the project within the allocated budget.
Responded to client requests with a 98% satisfaction rating by completing the request within one business day.
Interacted with internal and external suppliers and customers to resolve billing and payment issues, resulting in reduction in time to resolution and improvement in customer satisfaction metrics.
Improved a regional cost savings plan by 15% in the first year by identifying and implementing the root causes of unnecessary costs.
Managing the full accounts receivable and payable and kept track of the whole Dressbarn invoices and payments from clients on monthly basis

مجال الشركة:
البيع بالتجزئة وبالجملة

Key Account Manager / Manager Of Partner Relations

أغسطس 2021 - فبراير 2023

Pencil Designs Advertising Agency (KSA)

الرياض، المملكة العربية السعودية

أغسطس 2021 - فبراير 2023

- Managed development team and created goals, standards, and accountability measurements, resulting in the development of the company’s Partner Relations program
- Created daily, weekly and monthly reports to track the performance of partner retention programs, gather and review the results.
- As the Manager of Partner Relations, created and implemented effective strategies to retain and grow existing partners
- Set company’s goals, monitored progress and achievement, and reported to the CEO about the results and the process

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

“Part Time” Account Relationship Manager / Project Manager

مارس 2022 - يناير 2023

Assisted.VIP (KSA)

الرياض، المملكة العربية السعودية

مارس 2022 - يناير 2023

- Improved relationships with key customers, suppliers and partners, resulting in a 10% increase in revenue.
- Reviewed company practices to ensure clients get maximum satisfaction from their purchases
- Identified potential opportunities by reviewing the financial data of the client portfolio, which led to a 10% increase in revenue
- Increased repeat business by 20% by educating clients on the merits of the company’s products and services
- Resolved client complaints promptly and ensured that each issue was resolved to their satisfaction according to the Customer Satisfaction Index (CSI)

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية

Digital Account Manager / Business Development Manager

أبريل 2019 - أغسطس 2021

Square Cube Communications (BrandBourne) (Egypt/UAE)

القاهرة، مصر

أبريل 2019 - أغسطس 2021

- Acted as the point of contact for clients for digital management matters and exceeded client expectations by completing client requests by 90% in the first month of employment
- Identified opportunities for growth by maintaining frequent contact with clients
- Set a sales target of 10% increase in revenue and achieved the target by monitoring the progress of the business development, and marketing unit
- Suggested suitable influencers for each client, collaborated with external stakeholders, managed influencer deals and delivered results as per clients needs
- Suggested the shooting crew options for references and contacted them for quotation and clients work, improving the clients work by 80%

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

Digital Account Manager

أبريل 2018 - أبريل 2019

Media Solutions (Lebanon)

بيروت، لبنان

أبريل 2018 - أبريل 2019

- Managed a team of 20 to design, publish, monitor social media content for 300+ clients.
- Implemented a new quality assurance process that reduced account termination rate by 50% within 3 months, by training new agents to thoroughly review users’ profiles
- Monitor web analytics, internal data sources, and key social media metrics to identify and correct customer service and brand issues on social media
- Developed a system to streamline procedures and improve the quality of our responses to customers by working closely with web development and technical teams
- Increased conversion rates by 10% by preparing reports and analyzing conversion numbers in the customer support department

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

Senior Sales & Marketing Executive

أبريل 2016 - مارس 2019

Doors & Doors (France Metal) (Egypt/Finland)

القاهرة، مصر

أبريل 2016 - مارس 2019

- Working with marketing team to create a new marketing campaign to increase brand awareness and sales.
- Increased customer engagement by monitoring and responding to all social media pages and campaigns
- Increased sales by 20% by researching and attending group meetings, conferences, and industry events
- Generated weekly reports reflecting customer trends with insights to inform the team of upcoming goals

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
التسويق والعلاقات العامة

Senior Account Executive

مايو 2015 - أبريل 2016

Prismatic – XCAPE (KSA / Egypt)

القاهرة، مصر

مايو 2015 - أبريل 2016

- Developed, maintained relationships with clients, resulting in a 97% client retention rate.
- Generated over 750, 000EGP in recurring revenue through effective account management and upselling techniques
- Maximized sales performance by developing and maintaining products and services
- Reduced time-to-close deals by 15%, utilizing a combination of consultative selling and relationship building strategies

مجال الشركة:
إدارة الفعاليات
الدور الوظيفي:
التسويق والعلاقات العامة

Digital Account Manager / Project Manager (FREELANCE)

يونيو 2013 - أبريل 2015

LOGIC Company (Egypt/UAE)

القاهرة، مصر

يونيو 2013 - أبريل 2015

Attend brainstorming sessions for each event and collect requirements for the training sessions in terms of the content, trainer, and training materials, in order to plan the required training sessions
Assisted in creating event proposals by scheduling regular meetings and reviewing the event plans and budgets with the team
leaded 20+ participants, co-trained in engaging games and icebreakers, through the activities and answering questions
Served on the day of an event as a co-trainer supervisor, monitoring the day’s progress, ensuring team members were meeting the company’s standards, providing feedback

مجال الشركة:
إدارة الفعاليات

“Part Time”Business Development Executive

يونيو 2013 - أبريل 2015

IBEX Consulting Services (USA)

أريزونا، الولايات المتحدة

يونيو 2013 - أبريل 2015

- Developed and maintained relationships with key accounts.
- Approached new leads to win bids on projects and responded to RFPs
- Assisted in the successful structuring, designing and producing of proposals in order to win business

مجال الشركة:
تخطيط المشاريع والبناء

Business Development Executive

فبراير 2013 - فبراير 2015

MADA Consulting Services

القاهرة، مصر

فبراير 2013 - فبراير 2015

- Handled job fairs and events management for the organization, tripled the number of job fairs and events organized per quarter, gained industry recognition
- Created email marketing campaigns to generate customer interest in our products, which resulted in a 25% increase in new business
- Acquired deals and coordinated with suitable locations for training, according to the company budget. Leads were closed by making presentations, inviting clients to the training location and presenting feedback from clients to the management
- Conducted market research to identify potential strategies, resulting in a 20% increase in revenue
- Negotiated and closed deals to acquire new partnerships with businesses and educational institutions

مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
الإدارة

Digital Account Manager

يناير 2012 - يناير 2013

Balance Gym

القاهرة، مصر

يناير 2012 - يناير 2013

- Handling social media campaigns with the agency responsible by creating content that increased brand recognition by 20%
- Administrated marketing material for three major products for one year, leading to an increase of 15% in sales

مجال الشركة:
خدمات الرعاية الصحية الأخرى

التعليم

Modern Academy University

أكتوبر 2010

أكتوبر 2010

بكالوريوس، Business Administration (Management)

مصر

ESC Cairo

يوليو 2006

يوليو 2006

الثانوية العامة أو ما يعادلها، English And French

مصر

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Public Relations
Expert
Public Relations
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Administration
Expert
Administration
Expert
Public Relations
Expert
Public Relations
Expert
Business Development
Expert
Business Development
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
Client Partnerships
Expert
Client Partnerships
Expert
Brainstorming & Creative Ideas
Expert
Brainstorming & Creative Ideas
Expert
Accounts Receivable
Expert
Accounts Receivable
Expert
MarketResearch
Expert
MarketResearch
Expert
Consulting Services
Expert
Consulting Services
Expert
Training
Expert
Training
Expert
Creative understanding
Expert
Creative understanding
Expert
Strategic thinking
Expert
Strategic thinking
Expert
Social Media Strategies
Expert
Social Media Strategies
Expert
Event Management
Expert
Event Management
Expert
Reporting & Analysis
Expert
Reporting & Analysis
Expert
Communication and Negotiation Skills
Expert
Communication and Negotiation Skills
Expert
CRM’s (Salesforce – Odoo – Zoho – HubSpot – Asana - Shopify)
Expert
CRM’s (Salesforce – Odoo – Zoho – HubSpot – Asana - Shopify)
Expert
Operations Management
Expert
Operations Management
Expert
Client Service
Expert
Client Service
Expert
Client Satisfaction
Expert
Client Satisfaction
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الفرنسية

متمرّس

العربية

متمرّس

الانجليزية

متمرّس

الروسية

متمرّس

الهوايات والاهتمامات

Professional Music Composer and Producer

Done some boos and poetry music - FAB 2023 for Ramadan UAE Ad. - Fine Saudi Arabia National Day 2023 Ad. - Dubai Shopping Festival 2024 Ad.

Playing Musical Instruments

Professional Drummer