Digital Account Manager
Media Solutions
Total des années d'expérience :4 years, 4 Mois
Managed a team of 20 to design, publish, monitor social media content for 300+ clients. Implemented a new quality assurance process that reduced account termination rate by 50% within 3 months, by training new agents to thoroughly review users' profiles Monitor web analytics, internal data sources, and key social media metrics to identify and correct customer service and brand issues on social media Developed a system to streamline procedures and improve the quality of our responses to customers by working closely with web development and technical teams Increased conversion rates by 10% by preparing reports and analyzing conversion numbers in the customer support department
Working with marketing team to create a new marketing campaign to increase brand awareness and sales. Increased customer engagement by monitoring and responding to all social media pages and campaigns Increased sales by 20% by researching and attending group meetings, conferences, and industry events Generated weekly reports reflecting customer trends with insights to inform the team of upcoming goals
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