Adham Sherif

• Follow up with clients on due payments.
• Generating invoices, receipts and credit notes.
• Performing account reconciliations
• Verify discrepancies and resolve clients’ billing issues.
• Generating monthly management reports.

• Assist customers with order enquiries via different channels (chat, email, and telephone);
• Inbound/ Outbound support
• Work together with the Operations teams to resolve any order discrepancies;
• Obtain necessary information from and to customers to adequately follow up;
• Ensure high quality Customer Support to its clients
• Maintain updated knowledge of Tamanna to provide adequate information to customers and bring suggestions internally to meet the customer's specific needs;
• Foster and maintain long lasting relationships with customers to improve our retention rate.
• Collect and record customer feedback and information, and share it with appropriate teams;

• Conduct daily calls to secure telephonic or physical meetings with Enterprise class companies for the sales team.

• Conduct research by calling new Enterprise companies to create records with all mandatory fields of all companies in CRM.

• Update CRM for all historic interaction with Enterprise companies.

• Carry out other operational activities as requested by the management.


• Generate a minimum of new or updated records with phone-outs per day in CRM.


• Generate a minimum of new or updated records with phone-outs per day.


• Check newspapers and business magazines to note down all the leads from new entrants, new projects or expanding Enterprise companies.


• Check various websites for leads that might have been missed in print.

• Casting, cross casting and cross-referencing financial statements.
• Rolling forward financial statements to the next period or end of financial year.
• Inquiring with the clients regarding material variances (large enough financial to affect the owners’ decisions).
• Reviewing financial statements for the External Audit Report (Quarters and End of Year)
• Stock count for Audit Assertions (Existence and Completeness)
• Summarizing lawyer, BOD and AGM reports in English and Arabic.
• Translating and summarizing contracts from Arabic to English.
• Went to clients alone without physical supervision of Senior Associates or Managers.
• Went to a variety of clients including insurance and banks.

• Footing, cross-footing and cross-referencing financial statements.
• Rolling forward financial statements to the next period or end of financial year.
• Inquiring with the clients regarding material variance (large enough financial to affect the owners’ decisions).
• Reviewing financial statements for the External Audit Report (Quarters and End of Year)
• Stock count for Audit Assertions (Existence and Completeness)
• Summarizing Lawyer, BOD and AGM reports in English and Arabic.
• Translating and summarizing contracts from Arabic to English.

• Responsible for proctoring exams and IEP student’s lab sessions

• Responsible for helping IEP Instructors with their tasks.


• Responsible for registering classes and opening tests for new IEP Applicants and current
Students.

• Responsible for preparation of IEP semiannual Orientation Day event.

• Participated in Marketing campaigns brainstorming, preparation and execution.

• Researched competitors’ activities and news on a daily basis.

• Tackled problems with relation to Marketing and made presentations about them to the Marketing Department.

• Carried out researches for social media campaigns.