Project Manager
InfoSlips
Total years of experience :29 years, 4 Months
Managing client’s requirements by facilitating the brief to the designers and developers to ensure that the output will best serve the clients requirements.
Responsibilities
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimise project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
Financial Management / Project Management / Human Capital Administration With my 3 tiered responsibilities, I am tasked with all the recruitment and resourcing needs, as well as the financial management and assist of projects of the Credit Vetting, Analytics and Collections Department of Cell C. Experienced in providing timely and up to date Human Resource administrative advice to both managers and employees whilst at the same time ensuring both the employee and employers interests are best represented. I am very capable with the ability of planning projects and drafting of documentation, preparing budgets as well as managing that budget. These include requisitions and managing the various cost centres. Of late, have managed the relationship between External Debt Collectors and the Late Recoveries Dept. from verifying schedules against payments ensuring that commissions are paid. As well as being more engaged in escalated customer queries.
Delivering and executing on Vodacom Prepaid/Existing & Third party data on the outlined strategy for various business segments, this includes the full lifecycle management of the various processes. Pre-Bureau, Bureau and Post Bureau Processes. As well as team administration.
Job Objectives
o Implementation and execution of value proposition from third parties
o Align campaign initiatives with company strategic themes, differentiation strategy and commercial priorities within other parts of the consumer business units
o Work in alignment with Vodacom SA’s brand objectives incl. preparation of high quality, integrated briefs on time for customer facing campaigns and activities
o Develop and execute regional marketing plan in cooperation departments and other representatives of the regional sales and marketing cross-functional team to deliver customer and revenue targets
o Owner of marketing campaign implementation from receiving records from third parties
o Provide support for Customer Operation teams on proposition related issues
o Drive proposition penetration and ARPU (average revenue per unit) with supporting tactical campaigns
o Make sure that customer inflow and outflow volume and mix is in line with overall strategy through designing and driving customer acquisition
o Drive business decisions in portfolio and process simplification activities
o Engage with bureaus with in an agreed SLA of returned records - records of quality to be used in the post bureau phase of the campaign management process
o At post bureau stage, leads are generated and returned to the third parties in formats of approved and declined records.
o These leads are place in dialler to complete possible new clients
o Support company cross-functional projects as required based on company strategy and priorities Closely cooperate with Customer Value Management
Job Requirements
o Segmentation of third party in output files
o Understanding of the full life cycle of the campaign management process
o Proposition development
o Bureau management
o Interpreting Business cases
o Understanding SQL and SAS program
• Client service
• Project management
- Customer relations/Client Service - taking briefs, understanding the request, interpreting the brief to the designer and presenting outputs according to brief. These are normally followed by a rationale and some research that I would write up.
- Managing the process - hence Project Management of a particular campaign
- Drawing up of cost estimates - procurement of goods or services from suppliers - submitting of quotes to clients for approval with samples, on approval of that quote - invoice raised to client and purchased orders issued to suppliers to procure goods or services. Full account management
- New business development - these include current relationships with clients and new prospective clients. On these - a presentation with credentials and approach to specific requirements are drawn up. These are tailor made - as budgets differ from client to client.
- Tender proposals - drawing up a tender document with all the mandatory requirements BEE status, financials, answering the required brief - resources, and timing and investment of that particular project.
- Coming up with ideas for launches and event management which include branding of the events. I always adhere to keeping abreast with current trends and addressing target markets with specific messages or executions.
- Copywriting and copy checking
Clients worked on:
• PRASA - Passenger Rail Agency of SA
• Client Service, Project Management - through the line advertising.
• GCIS - Government Communication Info Service - Development of the Corporate Identity Image Manual
• SizweNstaluba - Brand 25th Anniversary Concept; strategy
• Transnet (Shosholoza Meyl and Premier Classe) - Content, Media development, Event management
• MTN - Strategy and Innovation Expo Stand at all major airports aligned with FIFA 2010
• IFA/Clientele Life - Content/CI development and advertising.
Duties included the provision of consistent marketing mechanisms within Beyond Outsourcing Group. Externally and internally, coordinated all requests and requirements from the marketplace, media and businesses. Article origination - Article content development. Website management, Brand Management, and Event Management:
• Planning and executing of all communication and PR strategies after having analysed all potential opportunities.
• Monitor level of customer service and manage associated administration
• Yearly updating of social responsibility programme
• Website updated weekly in line with company activities and show hit growth in line with PR, communication & brand activities
• Brand Management: Design and production of all Beyond Outsourcing marketing and promotional material.
• Plan marketing operations including market research, advertising and promotion - Direct the format of initiatives such as new marketing techniques, new advertising campaigns, and the dropping of unprofitable initiatives.
• Management of marketing stock room
• Arranging company functions & events, to ensure absolute attention to detail is paid to each aspect of the function preparations.
• Ensuring all financial documentation is processed timeously. Overall control of assigned operational budget and assets.
• Proactive management and delivery of deadlines on time every time. Learn to become continually better at time management and demonstrate increased capacity, within oneself and the staff under your control.
• Always present solutions rather than problems - obtain information from other parties (internal and external) being resourceful to assist in answering a problem, to obtain the most beneficial solution to the business, before asking your manager - implement preventative action to ensure a problem does not occur again.
• Client Service Director
• New Business Development
• Project Management
Facilitate communication requirements from Client to the Agency and internal management thereof, these include:
- Budgets, campaign schedules and monitors for advertising effectiveness
- Finding alternative solutions in instances where budget is an issue
- Facilitation of timeous receipt and approval of Cost Estimate's, media plans
- Ensuring that media bookings are made on time and approved schedules are approved
Accounts worked
• Coca Cola Kenya
- Minute Maid 5 Alive
- Novida (non-alcoholic beverage)
- Frutopia
- and Sunfill Juice
• Serene - ethnic hair salon
• SAA - Website and Internal Communications Strategy - Siyaphambile (Moving Forward)
• Swaziland Tourism
• Client Service Direct - Management of the following:
- Facilitate communication requirements from Client to the Agency and internal management thereof, these include:
- Budgets, campaign schedules and monitors for advertising effectiveness
- Finding alternative solutions in instances where budget is an issue
- Facilitation of timeous receipt and approval of Cost Estimate's, media plans
- Ensuring that media bookings are made on time and approved schedules are approved
• Customer Relationship Management, Client Relations & Brand Management
- Clients and scope of work:
- ACSA - event management/corporate social investments/public relations
- MSN - public relations/ projects i.e. Live Earth
- ProSano Medical Scheme (2013 ProSano bought into Bonita’s)- Through the line advertising (Brand & design custodian, media placement, event management and public relations)
- Mpumalanga Provincial Government - Brand Pioneering Spirit development and Corporate Identity.
• CSI CSI Development:
- Project MSN - Live Earth Concert for a Planet in Crisis
- Miss Confidence - (beauty pageant for disabled women) Facilitation of Application Entry Workshops within the 9 SA provinces - through the elimination process all the successful entries of that province were introduced to what it means to be a Miss Confidence. After the workshops through the 9 provinces, 12 finalists are then chosen and these ladies were further skilled through a Boot Camps training programme - again facilitation from beginning to end. The pageant takes place in Dec. But ACSA's involvement stopped at the Boot Camp.
- Soweto Greening - ACSA in conjunction City Parks, ACSA donated 300 trees as part of the June 16th Route in Soweto.
- ACSA Wheelchair Tennis
• Project Management (Strategy and Execution Plan development)
• Client Service management - Management of the following:
- Facilitate communication requirements from Client to the Agency and internal management thereof, these include:
- Budgets, campaign schedules and monitors for advertising effectiveness
- Finding alternative solutions in instances where budget is an issue
- Facilitation of timeous receipt and approval of Cost Estimate's, media plans
- Ensuring that media bookings are made on time and approved schedules are approved
• Planning and implementation of the CSI (getting the most visibility for clients' CSR Program both at community and media level)
• Ensuring PR and events logistics are project managed as well as ROI (return on investment) according to strategy
Accounts worked on:
• South African Tourism Business Tourism - launch of Business Tourism in Amsterdam, and the UK
• South African Tourism - Leisure - all countries
• GCIS - Government Communication Information Services - Development of our countries Corporate Identity.
• Dept of Local Government Pretoria - brand CI
• Dept of Public Enterprises - brand CI
• Apple - retail advertising
• NPA - National Ports Authority
• Client Service management - Management of the following:
- Facilitate communication requirements from Client to the Agency and internal management thereof, these include:
- Budgets, campaign schedules and monitors for advertising effectiveness
- Finding alternative solutions in instances where budget is an issue
- Facilitation of timeous receipt and approval of Cost Estimate's, media plans
- Ensuring that media bookings are made on time and approved schedules are approved
• Accounts worked on:
- UPS - courier service
- Peoples Bank - ATL
• Communications Committee meetings - facilitation of documentation for meetings for the General Manager on communications
• Website Administration - Webmaster - updates on website daily - technical and copywriter
• Media and PR Liaison
- Assisting in drafting releases for General Manager
- Dissemination of documentation to the various committee’s
- Media Briefings and interviews management (event planning and implementation included)
November 1994 Oct 1997
Duties & Responsibilities
o Tour Guide for in-bound Malaysian visitors to South Africa - basic travel guide, with the assistance of Thompsons Travel and Tours
o Tour Planner for South African's visiting Malaysia - travel planner
Certificate of Attendance Institution Blazing Moon Corporate Training Qualification MDP Learnership: Year obtained 2016 - Nov 2017 Course outline: Essential Leadership Skills Excel 2010 Intermediate Oral and Written Communication Skills Conflict Management and Resolution Skills EQ Leadership Managing Customer Service Coaching for Performance Contact Centre Work Base Project
HTML, Cold Fusion, MySQL, PhP
