IT QA Analyst (Global Service Center)
SolexPlus
Total years of experience :20 years, 0 Months
Random calls from each region attended by each representative need to be check for quality according to Company standard procedures and international best practices.
Random SSRS from each region resolved by each supporter need to be check for quality according to Company standard procedures and international best practices.
Random Emails from each region replied by each supporter need to be check for quality according to Company standard procedures and international best practices.
During my tenure at Sefan Auer Enterprise, I managed the entire organizations IT Infrastructure. My duties included management of:
*Microsoft Small Business Server 2008
*Active Directory
*Exchange Server 2010
*NAS Storage
*Cyberoam 25ing Firewall
*Fortinet 30D Firewall
*IPPBX / IP Phones
*POLYCOM, CCTV+NVR,
*Employee Attendance & Access Control
*WLAN UNIFI NETWORK.
*WAN VPN For VOIP and Database Jeddah
- Madinah
*Multiple MICROTEK p2p Microwave Bridges
*Microstep AWS Weather Station
*Microstep Meteorological Radar
Technical Support and Management of Web based Multilanguage Umrah and Hajj Travel Management Portal Maintain International Pilgrims Travel Itinerary within KSA
Exchange Server
Web Server / Web Design
Working with site engineers/employees to identify computer problems and advising on the solution
Logging and keeping records of employee queries
Updating self-help info so employees can try to fix problems themselves
Working with field engineers to visit site (like DAMAC)/employees if the problem is more serious
Testing and fixing faulty equipment
Analyzing domain controller and DHCP server to spot common trends and underlying problems
Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk.
Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk.
Assist Sales Force,
Prepare Quotations, Research for clients Requirment,
Assist and Suggest Customers Alternate Technology Options.
Worked as IT Manager
VPN between Jeddah Riyadh Branches,
SQL, ISA, Exchange, Panygon ERP Financial Management System, Inventory Management,
Hardware Software Network Troubleshoot.
Design and Enhancement Web Based SQL Server Database Support, Data Mining
Network Support,
Prison Management Information Systems (PMIS)
Visual Basic on Front end, Oracle 8 for NT as backend
Biometrics Fingerprints Authentications
Designed for Windows 2000 Advance Server
Intranet based Client Server Application more then
16 location in 12 Different cities in province
WORKED AS SUPERVISOR WEBMASTER,
DESIGN WEB CONTENTS,
Dreamweaver, HTML, CGI Scripts, Photoshop
Bachelors in Computer Science