Technical Consultant Oracle Hospitality F&B
Saudico Electronics Systems
Total years of experience :14 years, 2 Months
• Installation, configuration, training and live support for the Oracle Micros POS Systems.
• Provide technical responses to product questions reported via support site, or at times direct from customers.
• Manage customer expectations of response time and issue resolution.
• Troubleshoot and reproduce problems and define workarounds
• Deliver software patches and upgrades to resolve issues
- Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone
- Manage customer expectations of response time and issue resolution.
- Troubleshoot and reproduce problems and define workarounds
- Work with the engineering team on the more complex issues
- Deliver software patches and upgrades to resolve issues
- Provide product feedback to reduce the number of issues experienced by the customer
- Back up and assist the solutions/applications engineering team when they’re in the field delivering projects.
- Assist in the training of Tier 1 support
• ERP modules customization and development using Application Business Framework (YII)
o General Ledger
o Purchase Orders
o Projects
o Project Progress
o Time Attendance
o Project Costing
• Integration of ERP modules with company website and other applications
• Maintaining databases of the company
• Installation and configuration of company website and web applications
• Maintaining IT infrastructure.
• Supporting software applications
• Preparing various reports using Crystal Report and Excel.
-Installing and configuring new hardware and software.
-Applying operating system updates, patches, and configuring changes.
-Performing backups.
-Answering technical queries.
-Troubleshooting reported pro