Adil Faisal Abdalla  Mohamed, customer service advisor

Adil Faisal Abdalla Mohamed

customer service advisor

ENBD

Location
United Arab Emirates - Ajman
Education
Master's degree, MBA
Experience
13 years, 10 Months

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Work Experience

Total years of experience :13 years, 10 Months

customer service advisor at ENBD
  • United Arab Emirates - Dubai
  • My current job since August 2016
Logistic and Project Coordinator at Al Orzal Int.co
  • Sudan - Khartoum
  • January 2015 to January 2016

main responsibilities include:
-Manage and track all shipment procedures.
-ensure effective inventory management and warehousing.

Public Relation Representative at Al Orzal Int.co
  • Sudan - Khartoum
  • January 2014 to January 2015

Al Orzal int.co is a private sector based on exporting and importing. main responsibilities include:
-Manage and communicate with key account customers to improve customer satisfactions and meet their expectations as a business partner.

Site Investigator at Al Sanan promoting business
  • Sudan - Khartoum
  • February 2012 to January 2013

Al Sanan promoting business is a contractual and consultancy private sector corporate. Main responsibilities include:
-Track all site activities and ensure compliance with standards and specifications (as it is process).
-Documents all requests and changes or modifications needed.
-Ensure that progress is according to the planned schedule.
-Inspect all work and deliver statement of work.
daily comprehensive report to site engineer.

Geotechnical Geoloist at Ministry of Minerals
  • Sudan - Khartoum
  • November 2010 to September 2011

Public sector organization, main responsibility include:
-Collect samples periodically to update current data .
-Process all samples in term of physical properties, heavy mineral analysis and clay mineral analysis.
-Perform environmental assessment reports for ground water aquifers, flood plain and seasonal precipitation rate.
-Report to R&D manager.
*Achievements:
-Participate in many regional mapping scheme regarding economical minerals accumulations.

General Secretary at University of Khartoum (Science Faculty Student Association)
  • Sudan - Khartoum
  • March 2007 to April 2009

SFSA, is an elected based association for all Faculty students which have to elect their representative student to mange student non academic activities, coordinate and negotiate all students perquisites with related authorities and organization. main responsibilities are:
-Manage, Track and control all association activities .
-Prepare monthly report for the general assembly.
-Audit and control all association assets.
-Prepare all arrangements and Agenda for the executives office meetings.
-Communicate with different related authority and communicate all association decisions and speeches.
*Achievements:
-Re elected for second cycle periods.
-Upgrade association assets and investments by about 50%.

Education

Master's degree, MBA
  • at University of Khartoum
  • March 2016

MBA degree in project management. have been awarded the excellence academic price as the first of my class.

Bachelor's degree, BS.c in Science
  • at University of Khartoum
  • September 2010

BS.c honor in Science at Geology. Among 10% best academic achievement students.

High school or equivalent, Scientific Track
  • at Ministry of Education
  • March 2005

Specialties & Skills

Soft Skills
Administrative
Analytical Skills
Business Modeling
Scientific Research capabilities.
MS office package

Languages

English
Expert
Arabic
Native Speaker
German
Beginner

Memberships

Confederation African Football , Coaches commitee
  • member
  • October 2015

Training and Certifications

Diplomatic studies and international relations (Certificate)
Date Attended:
June 2013
English for Special Purpose (ESP) (Certificate)
Date Attended:
January 2012
computer skills (Certificate)
Date Attended:
June 2012
CAF C license (Certificate)
Date Attended:
October 2015
Project management (Certificate)
Date Attended:
September 2012
Communication skills for international jobs (Certificate)
Date Attended:
December 2013
English language training course (Training)
Training Institute:
El-Hakim center of english studies
Date Attended:
January 2012
Duration:
120 hours
Training of Trainers (T.O.T) (Training)
Training Institute:
University of Khartoum
Date Attended:
March 2013
Introduction to computer science (Training)
Training Institute:
University of Khartoum
Date Attended:
February 2005
Public Relations (Certificate)
Date Attended:
December 2013
Non govermental organization management (NGOs) (Certificate)
Date Attended:
June 2012
Logistic operation management (Certificate)
Date Attended:
February 2014
Human resource management (Certificate)
Date Attended:
January 2013

Hobbies

  • Reading
    *Many excellence academic records and awards from Ajman educational zone 1998-2004. *School of management academic achievements and excellence price, University of Khartoum, Sudan2016.
  • Football
    * professional player at first class Sudanese league. *Team Captain of the Khartoum university 2010. *Captain of Science Faculty Football team which win the university cup first time since 1902. *Best Defender player in the university cup 2010 award. *Coach of Science faculty football team (2012) which win his second cup 2012.
  • Running
    * Achieve many nationals medals at UAE national school road marathon from 1998-2003. *Achieve many nationals medals at UAE national school track competition (1500m track) from 1998-2003.