عادل خان

• Create and manage project plans, timelines, and resource allocation
• Manage the delivery of Wi-Fi networks on schedule, within budget, and according to client specifications
• Install, configure, and test wireless network equipment
• Coordinate with other departments and stakeholders to ensure project and network designs are integrated and
effective.
• Provide WIFI solution in hotels, restaurants, offices, accommodations and events.
• Participate in meetings with clients and other stakeholders to discuss project status, requirements, and issues
• Identify and resolve technical issues, risks and conflicts related to Wi-Fi project
• Ensure proper documentation and knowledge transfer of network design, installation, and maintenance procedures
• Conduct site surveys and create heat maps to determine wireless network coverage and capacity requirements
• Supervise and mentor junior engineers and technicians
• Provide post-project support and maintenance of Wi-Fi networks.
• Document and maintain network diagrams and SOPs
• Conduct training and support for end-users.

• Assist the support team in level 3 support.
• Monitor and Investigate risky user and sign-in, IPS events, and Malicious URLs.
• Research and development on Windows products to make them reliable and smooth for operations.
• Manage TrendMicro Endpoint Security Apex One Cloud and Deep Security. (IPS, IDS, and XDR).
• Deep investigation of malware and intrusion incidents by using XDR
• Microsoft cloud app security management.
• Manage Microsoft email collaboration ATP activity.
• Evaluate and revise outdated IT security policies and procedures.
• Implementation of controls to mitigate the threats and various security solutions
• Monitor Active Directory activities by using Manage Engine AD audit plus.
• Conduct periodic phishing testing and plan training for employees on the bases of the results.
• Fix detected vulnerabilities, to maintain high-security standards.
• Monitor identity and access management, in addition to monitoring for abuse of permissions.
• Analyze security incidents to determine the cause of problems.
• Monitor SIEM alerts and evaluates their urgency.
• Generate reports for security audit activity.

• Provide support on core business applications like Office 365, SAP GUI, SCCM and Web portal, etc.
• Research and development on Windows products to make them reliable and smooth for operations.
• Deployment of OS & Application deployment, patching, reporting, and backend maintenance using ConfigMgr(SCCM).
• Installing, Managing & Troubleshooting hardware devices especially network switches, routers, wireless point-to-point links, Nano stations, and PABX system.
• Manage McAfee Endpoint security including policy implementation and monitoring. (App Control & ENS)
• Provide complete user-end support related to Computers, networks, and IP phones
• Solely responsible for SCCM Patch management and system vulnerability/compliance
• Implement new software and technologies according to requirements
• Work on InsightVM Rapid7 for vulnerability scanning and resolved vulnerabilities on Clients and Servers.
• Monitor, investigate, and report incidents of suspicious activity.
• Ensure implementation of IT policies, procedures, and SOPs throughout the enterprise environment.
• Good knowledge of SIEM and vulnerability management solutions.
• Work on BMC Remedyforce for Incident Management
• Deploy Managed Print Services, Troubleshooting, and Server management (Xerox, Ricoh)
• Designing, planning, and executing various IT projects.
• Provide support to other PPL fields within the region.

▪ Provide complete support of HP products to users.
(Laptop, Desktop, Scanner, Printer, Cisco Phones)
▪ Handling user tickets regarding hardware, software and networking issues.
▪ Test alternative pathways until issue is resolved.
▪ Provide software support to end users.
(Outlook, SAP Installations, SCCM, Domain and System updates, Windows installation)
▪ Customize desktop applications to meet user needs.
▪ Using multiple techniques for Users data migration.
▪ Handling network and Cisco IP phone connectivity issues.
▪ Conduct remote troubleshooting.

 Provide support for internal IT issues. Desktop/Laptops/Internet devices.
 Responding to the queries timely in accurate manner to resolve internal IT issues.
 Installing and configuring computer hardware operating systems and applications.
 Testing and evaluating new technology.
 Monitoring and maintaining computer systems and networks.
 Handling CRM Application (MAC Berry) related issue.

 Responsible for technical support of two Customer service centers. (Inbound/Outbound Users)
 Provide Level 3 support to customers at their premises if required.
 Diagnose errors or technical problems and determine proper solutions.
 Identify, analyze and repair product failures. Order replacement parts as required.
 Build positive relationships with customers.
 Identify and rectify operational problems in coordination with the level 4.
 Identification and installation of different tools and software to improve customer internet experience.
 Responding to queries in a timely in accurate manner and resolving queries to the user’s satisfaction.
 Up sell company’s image through “customer first policy” and “timely response”
 Communicating with third party technical specialists.
 Provide support, including procedural documentation and relevant reports.
 Provide technical support for Free WIFI service in ITCN ASIA Pakistan 2014 Exhibition.

•Account Opening.
•Manage day by day record of Clearing, Transfer, and Pay orders.
•Activation of Cheque Books.
•Installation of Linux (SUSE) on systems.
•Responsible for laptop/desktop support to 200+ users.
•Hardware and Operating System performance tuning
•Work with IT support team for branch migration.

•Complete handling in cheque clearing counter.
•Taking responsibility of all outward clearing cheque.
•Make branch records up to date.
•Always give more than expected to customer.
•Log customer complaints on system and resolve them.
•Call customer and inform them final status of complaint.
•Resolve complaint related to Mobile banking, Credit Card, ATM

•Maintenances and Operational Support of all State Bank Inner Networks.
•Supporting network Engineers.
•Setup and installation all kind of operating systems and troubleshooting.
•Installation of Switches, Routers cabling and troubleshooting.

•Worked as a Computer Operator/ Maintenance.
•Setup and install all kind of operating systems and troubleshooting.
•Maintain, update and proper handling of all files, software and hardware.
•Operate printer and scanner.
•Responsibility of taking the back-up and maintenance of data