senior operations officer
International cards company
Total years of experience :6 years, 10 Months
1. Issuing Cards (new cards, replacement cards, renewal cards, pin reissue)
2. performing non issuing application (customer closure, changing mobile & email notification address,
cardholder info update)
3. testing the system by using Union Pay simulator to generate transactions(ATM cash withdrawal, purchase, Balance inquiry, eCommerce transactions...etc.)
4. handling mailings & customers inquires.
5. process batches & balance transfers (money deposit).
6. helping with preparing monthly invoices.
7. raising /reducing the card limits, closing cards on Internet, activating cards, pin setting & pin changing.
8. preparing shipments to be sent with shipping companies.
9. Data entry.
1. writing sql, pl-sql, java code and creating reports
2. Operate and Manage the core working systems
3. Configure and Test the core working systems
4. Monitor and Audit Systems Performance and Logs
5. Verify and Audit System Entries
6. provide technical assistance and support