Total Years of Experience: 10 Years, 3 Months
August 2015
To May 2018
Night Manager
at Melia Hotel International
Location :
United Arab Emirates - Dubai
• Planned, organized and directed all hotel services, including reception, reservations, and food and beverage operations.
• Actively involved with the Pre-Opening team of the Organization.
• Main point of contact for guests. Making sure that guests special request are catered to.
• Managing guest relocations in an overbooked situation, coordinating with the Front Office Manager.
• Implementing company programs and managing operations of Front Office consistently with local laws and regulations.
• Supervising and maintaining the Pay Master folio, along with the Credit Manager.
• Oversaw Front Office operations of Executive Lounge. Organized meetings and events.
• Keeping the overnight staff updated of nightly activities(functions, events), group and VIP arrivals, special requests and repeat guests
• Preparing daily revenue report
• Attend the morning meeting, with the General Manager and other HOD’s
• Actively involved with the Pre-Opening team of the Organization.
• Main point of contact for guests. Making sure that guests special request are catered to.
• Managing guest relocations in an overbooked situation, coordinating with the Front Office Manager.
• Implementing company programs and managing operations of Front Office consistently with local laws and regulations.
• Supervising and maintaining the Pay Master folio, along with the Credit Manager.
• Oversaw Front Office operations of Executive Lounge. Organized meetings and events.
• Keeping the overnight staff updated of nightly activities(functions, events), group and VIP arrivals, special requests and repeat guests
• Preparing daily revenue report
• Attend the morning meeting, with the General Manager and other HOD’s
July 2013
To August 2015
Front office Supervisor
at Melia Hotel International
Location :
United Arab Emirates - Dubai
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with PMS guest information
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with PMS guest information
January 2012
To July 2013
Senior Shift Leader
at Melia Hotel International
Location :
United Arab Emirates - Dubai
• Register guests and assigns rooms using OPERA System. Escort guests to their rooms, accommodates special requests whenever possible
• Perform cashier related functions
• Monitor Front Office stationeries and prepare requisition
• Takes same day reservations and future reservations when necessary
• Courtesy Calls for Executive and VIP Guests and attend to special requests
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Perform cashier related functions
• Monitor Front Office stationeries and prepare requisition
• Takes same day reservations and future reservations when necessary
• Courtesy Calls for Executive and VIP Guests and attend to special requests
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
June 2008
To February 2010
Guest Relations Coordinator/ PR Personnel
at Sterling Gelatin Group
Location :
India - Vadodara
• Was the head of the Hospitality sector of the Organization
• Efficiently handled relations with other related organizations as well as the media.
• Managed and organized the events, functions of the Organization, which involved guests from the Entertainment Sector as well.
• Efficiently handled relations with other related organizations as well as the media.
• Managed and organized the events, functions of the Organization, which involved guests from the Entertainment Sector as well.
June 2006
To May 2008
Senior Front Office Associate
at WelcomHotel(ITC WELCOM GROUP)
Location :
India - Vadodara
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