Adnan Ahmed Khan

Consulted entrepreneurs and businesses on company formation in Dubai, including Free Zone, Mainland, and Offshore setups,
ensuring compliance with UAE regulations. Managed end-to-end sales cycle, from lead generation and client consultations to closing deals and assisting with business licensing and visa processes. Developed and maintained strong client relationships, providing tailored solutions and guidance on trade licenses, corporate banking, and government approvals. Collaborated with key stakeholders, including Free Zones, government authorities, and legal teams, to streamline the setup process and resolve client concerns. Consistently exceeded sales targets by driving revenue growth through consultative selling, networking, and cross-selling additional business services.

Managed and resolved queries from multiple channels including SURF, Pricing Query Workspace,
Customer Service Task, Microsoft Teams, and Community Forum. Updated product and plugin details to
maintain data integrity and synchronized contract details across systems. Conducted regular checks on
contract entitlements, missing products, and Bill of Materials (BOM) to address discrepancies. Ensured
data accuracy, completeness, and consistency within the CRM system. Collaborated with cross
functional teams to expedite query resolutions and developed Standard Operating Procedures (SOPs)
for operational efficiency. Generated daily and monthly dashboards to track and analyze performance
metrics, ensuring real-time dashboards for the sales team. Monitored and reported on service level
agreements (SLAs) related to sales operations, ensuring compliance and taking corrective action when
necessary. Supported sales training and onboarding programs. Fostered a culture of
knowledge sharing and continuous improvement within the sales organization.

• Managed a portfolio of 650 accounts, ensuring accurate invoicing and collections.
• Communicated with customers to resolve open invoices and account-related queries.
• Collaborated with internal teams to align accounts and invoices per SOF/Contract terms and rectify discrepancies.
• Managed overdue accounts, ensuring timely payments and resolving renewal contract issues.
• Followed up on pricing discrepancy tickets and implemented necessary account amendments.
• Developed SOPs for collections tools and processes to streamline operations and ensure consistency.

• SME with 7 years experience in order management for medical/surgical/vascular and respiratory supplies.
• Expertise in order placement for distributors, hospitals, and doctors via email, phone, and fax.
• Proficient in order follow-up, resolving customer discrepancies, and amending orders through EDI.
• Liaised with clients on critical requests and served as POC for major distributors and stakeholders.
• Conducted quality checks and updated quality tracker for orders and discrepancies.
• Provided floor support for voice and non-voice teams; certified in Lean methodology.
• Managed order queues, ensuring timely processing and error reduction.
• Ensured compliance with regulations and company policies in order processing and shipping.
• Generated reports on order status, shipping, and inventory levels.
• Coordinated with warehouse and shipping teams for timely and accurate delivery.

SME with 7 years of experience in order management for medical, surgical, vascular, and respiratory
supplies. Expertise in order placement for distributors, hospitals, and doctors via email, phone, and fax;
proficient in order follow-up and resolving discrepancies through EDI. Acted as POC for major
distributors and stakeholders, liaising on critical requests and ensuring customer satisfaction.
Conducted quality checks and updated quality trackers for orders and discrepancies, while providing
floor support for voice and nonvoice teams. Certified in Lean methodology. Managed order queues to
ensure timely processing and reduce errors, maintaining compliance with regulations and company
policies. Generated reports on order status, shipping, and inventory levels, coordinating with
warehouse and shipping teams for timely deliveries. Processed and verified invoices, ensuring timely
payments and maintaining strong vendor relationships; acted as point of contact for Accounts Payable
for major distributors. Supported sales reps with data, reporting, and troubleshooting technical issues.
Transport Manager (Logistics) December Managed transportation for 6, 000 employees
daily, coordinating with vendors for fleet management and supervising nodal pickups/drops.
Participated in vendor hiring, supervised major logouts, and collaborated with the Sourcing team for
new vendors and services. Handled billing for all sites, ensuring compliance with EHS standards and
regulations. Served as SPOC for transport tools (EFMFM)

• Executed secure online payment collections via card or bank accounts.
• Managed and amended customer holiday bookings per company policies.
• Facilitated holiday package upgrades to enhance satisfaction and revenue.
• Implemented successful up-selling strategies, offering extra amenities.
• Addressed customer queries and concerns promptly to ensure positive experiences.
• Ensured strict adherence to process guidelines and regulations for compliance.
• Maintained high-quality service standards in customer service and up-selling.

Identified and diagnosed technical issues with customer devices, proficient in troubleshooting.
Conducted phone troubleshooting using online software for efficient issue resolution.
Logged and tracked customer issues in the system tracker for comprehensive documentation.
Followed up on open cases, providing necessary support and ensuring timely closure.
Ensured adherence to quality standards in troubleshooting for accurate resolutions.
Provided excellent customer service with patience and empathy in technical issue resolution.
Maintained detailed records of troubleshooting steps and resolutions for knowledge management.