Manager Network Operations Center & Data Insights
edotco towers Pvt. Ltd
Total years of experience :12 years, 7 Months
Established, Automated and optimising standards and processes of NOC and operations
Customised, harmonised and rolled out automated platform for operations and maintenance processes
Monitoring, managing and reviewing operations services, KPIs, SLAs delivered to our customers
Drafted Service contracts for RMS deployment and warranty, post warranty services with vendors
Led the digital transformation for operations, cultivated a data-driven culture within the organization, designed and implemented end-to-end solution of interactive dashboards and Insights while using my leadership skills in combination with technical skills of MS Power BI, DAX, SQL & python etc
Ensuring process adherence, usage to digital platforms and tools, reports and data quality management
Acting as escalation instance at senior management level for all operational incidents and problems
Conducted service review meetings with internal functions and business units, driving performance evaluation and improvement initiatives for enhanced service delivery
Leading NOC front office and data analytics team to ensure that the network monitoring runs efficiently without interruption with clear performance visibility to management.
Planned & handshake with customer for TOC and operations processes for 13000 tower sites mega sales leas back project
Established and optimized standards and processes for TOC and field operations, ensuring efficient network monitoring and smooth operations.
Led the design and implementation of an automated Operations Support System (OSS) for streamlined operations and enhanced efficiency.
Developed and implemented robust service and process reporting systems, monitored operational KPIs and SLA compliance, providing insights for customer operations and reporting.
Collaborated closely with Field Operations to facilitate efficient provisioning and distribution of reports.
Training, coaching, and developing best and brightest NOC team members
Directed, formulated and implemented systems, procedures, and policies to drive telecom operations
Monitored customer telecom network KPIs, addressing faults and ensuring compliance with SLA
Managed regional teams and coordinated with various departments to fulfill network demands & KPIs.
Assisted in preparing budgets for overall Managed Services projects and ensured timely submission of network performance reports to customers and higher management.
Managed regular operations and maintenance of Telecom network of assigned area.
Analyzed network performance data of assigned area to identify worst performing sub-areas and sites and taking actions for improvements
Identified and investigated high opex sites and implementing measures to reduce opex
Executed preventive maintenance and corrective maintenance according to SLA and SOPs, provided weekly project status and progress reports to senior management and customers
Monitored the trouble ticketing system of telecom network in rotating shifts, promptly informing and mobilizing teams to the site for issue rectification.
Coordinated with on-site teams to identify and escalate issues to higher management, ensuring effective communication and follow-up until the fault was rectified.
Provided real-time updates to customers regarding site issues and their rectifications, while also reporting to both higher management and customers about the ongoing issues and their resolutions.
To manage NOC team, making & implementing duty rosters etc.
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