Adnan Arif

Bringing new to bank customer for credit card accounts
• Assist customers with credit card account maintenance requests and service inquiries
• Work individually and as a team to meet and exceed established goals
• Listen and understand customer needs
• Worked on CRM and other banking software
• Updating account information

Worked as Senior Relationship Officer with Mashreq Bank.
Worked in a telesales for the balance transfer, easy cash and other banking products.
Assist customer with different service inquiries.
Recognize the opportunities for cross selling.

for balance transfer, easy cash and the credit card products
• Assist customers with credit card account maintenance requests and service inquiries
• Work individually and as a team to meet and exceed established goals
• Listen and understand customer needs/ requirements along with opportunities to
educate customers about other available banking products
• Recognize opportunities for cross selling
• Worked on CRM and other banking software
• As a Relationship Officer I was responsible for achieving the targets set by the bank
and make the transactions error free

with customers to open new current or savings accounts
• Prepare money orders, bank checks, direct deposit and electronic payment
• Help customers fill out loan applications and process the same in accordance to the
banking regulations
• Set up credit and debit card services and lines of credit for small business
• Assist customers with online banking, statement questions and general customer
service