Sr. Sales Account Manager
ICT
مجموع سنوات الخبرة :22 years, 5 أشهر
• Manage a set of strategic accounts in Oil and Gas, healthcare, Education and Government Sectors.
• Generating services sales leads (managed services, BC/DR, IT consultancy, systems integration) by identifying and assessing customers needs to achieve satisfaction through MSAs, SLAs, OLAs and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• act as a liaison, provide product/services information and resolve any emerging problems that customer accounts might face with accuracy and efficiency
• Accountable for developing and executing marketing plans, both short and long range, to constantly improve customer & employee satisfaction in turn meeting organizational objectives
• Accountable for identifying new markets, developing acquaintances / network and recommending strategies to drive forward positive opportunities identified
• Evaluate and Establish partnership with new partners to extend ICT portfolio and to address new market in order to continue a double digits sustainable growth in revenue and GP.
• Manage the relationship with the partners and distributors through effective business planning, close joint engagements, and unified go to market strategy.
• Develop and executes jointly developed business plans; including strategic initiatives, training plan, marketing plan, revenue targets, etc
• Develop the partnerships to comply with the partners' program certifications, resources, and revenue in order to maintain the highest level of partnerships.
• Develop sales and technical knowledge in all Network & Security portfolio solutions in order to position the right product / vendor that match the customer business requirement.
• Manage a consolidate pipeline for all reporting sales team and close follow-up on all committed and strong upside opportunities to make sure recognizing them on time.
• Respond to all customer issues and follow-up them with the internal team and/or related partner to guarantee prompt response and customer high satisfaction.
• Instrumental in managing key accounts and collections along with handling the entire sales / presales cycle
• Supervise responding to RFQs and Tenders; provide support to the Account Managers and other business units.
• Define, implement, and monitor key performance indicator to measure and monitor the team’s performance based on clear criteria
• Effectively manage team to maximize core competencies, certifications, and technical expertise of all individuals to best meet corporate objectives.
• Work with the management to formulate strategic vision, technology plans, and key initiatives to ensure attainment of corporate objectives, revenue projections, and market presence;
Key Achievements:
• Closed major high end to end security projects with enterprise customers (ATP, NGFW, NGIPS, UTM, WAF, SIEM, Endpoint Security and load balancers)
• Overachievement of 116% of Services sales revenue and 135% GP targets for 2016.
• Achieved YOY growth of 33% in Network and Security Portfolio.
• Establish partnership and generate business with new Vendors (Fluke, Gemalto, Imprivata
• Manage the Service Delivery Team and Project Management Office (PMO).
• Generate Sales leads, IT Security and IT Infrastructure and align with the AM to transfer the lead to an opportunity.
• Ensure a profitable delivery of the services/projects and align them effectively with the company business portfolio.
• Apply PMI methodology and ITIL standard across the Service Department
• Develop and executes jointly developed business plans; including strategic initiatives, training plan, marketing plan, revenue targets aligned with the company business portfolio
• Use a portfolio process to prioritize projects based on investments and strategic requirements.
• Successful delivery of large scale SLA for different enterprise customers for various critical systems and technologies.
• Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.
• Facilitate customer resolution for escalated calls and engage the necessary technical support.
• Work with other managers to ensure operational consistency.
• Build a partnership relationship with the key management of our customers.
Key Achievements:
• Create and execute training plans to promote the company partnership level to its highest with key vendors.
• Create a healthy working environment that aligned the growing technical teams with the business strategy
• Successful delivery of multivendor multimillion IT security project
• Successful delivery of Data Centre relocation for key critical customers
• Successful implementation of internal Service Desk system and process.
• Manage and own the implementation of Service/Product complex projects based on ICT/ PMI methodology.
• Ensure all projects are delivered in Scope, Quality and in accordance with the timeframes agreed with the customer.
• Act as a Single Point of Contact (SPOC) for all Project Implementation related issues.
• Be responsible of the Communication and Quality Plans to the customer for the duration of the project.
• Proactively identify, control and communicate any changes or risks that impact the project implementation schedule and cost.
• Present project status updates during project review meetings with customer and internal management.
• Perform project closure with the customer as per the agreed Acceptance Criteria/Tests.
• Coordinate proper handover to operations and billing with consideration to Project Milestones.
• Produce and keep all the necessary Project Documentation.
• Maintain continuously professional conduct and behaviour.
• Manage the department activities, Project, and budget.
• Implement the ITIL Framework.
• Managing the infrastructure Security and administration (LAN/WAN), ISA 2000/2003 server, Exchange 2003, SUS, Domain Controller and DB Backup
• Purchasing Equipment and products, negotiating HW and SW vendors.
• Managing the Home Cash Collection Project.
• Coordinate between all key stakeholders to guarantee that project will meet its objectives
• Provide the contractor with technical support to help in information gathering and all other logistic activities
• Coordinate with contractors for successful project delivery
• Manage the Maintenance Management System, Preventive Maintenance & Asset Management Projects (CMMS) as well assist in data collection and site survey.
• Review project documentation to ensure certain project management standards, technical standards, and project requirements are met.
• Manage the project of EDP, IT, Quality Control, Sorting, Call Center, Customer Service & Operation Departments.
• Define and implement the procedures, budget and the Strategy of the service.
• Manage the EDP and IT department activities, procedures and budget.
• Help Company Management to make Strategic decisions.
• Tracking and managing the infrastructure installation and In house software development.
• Tracking and managing the security and the administration of the network.
• Equipment and product negotiations with HW and SW vendors.
• Tracking and auditing of the physical distribution quality and the internal and external reports of the company.
• Development and programming of different Net Applications with (Java, EJB, XML, J2EE tech …etc) for Carrefour France, Tesco and Metro (Net SRP Production Task, Net SNA and Hot Line Applications) running on different servers such as BEA webserver, apache and tomcat servers.
Certified Data Center Specalist
Radio Engineer of Telecommunication systems
