Adnan Rana

* Creating standardized hardware independent Windows 7, 8.1, & 10 images using VMWare, MDT, & LANDesk
* Creating a customized Windows 10 image, test compatibility, and update group policies
* Preparing image for any new hardware and OS
* Create and manage group policies to fix issues and standardize desktop/laptop environment
* Preparing, evaluating, and supporting Microsoft Surface Pro tablets
* Creating Software update package for latest Microsoft Office for deployment
* Analysing and Deploying Microsoft and third party software patches/updates using LANDesk
* Creating complex scripts for image and package deployment using vbscript and powershell
* Constantly finding ways to improve LANDesk usage
* Performing LANDesk server upgrades/migration using in place or side by side methods
* Configure and evaluate Microsoft SCCM
* Manage end client security using Symantec Endpoint Protection and Bitlocker
* Providing single point of contact support via phone and email
* Using LANDesk Service Desk to accurately log tickets and assign to relevant teams
* Providing remote support and standby cover to onsite and offsite users
* Diagnose and repair hardware faults with desktops, laptops, phones, printers, projectors, tablets, mobile devices, etc.
* Liaise with third party companies to arrange repairs where necessary
* Provide support for various software including custom built in-house applications
* Use Active Directory to Manage users and groups, and use Exchange Server to manage emails
* Setting up workstations and user accounts for newcomers and movers
* Providing Audio Visual support for conferences and meetings, using Adobe Connect, Skype, and Cisco systems
* Helping Front Office Analysts with any technical issues and perform problem management
* Creating and updating user and technical documentation

* Providing desktop and server support for all users based at Alton Towers Resort, Warwick Castle, Manchester LegoLand Discovery Center, Birmingham SeaLife Centre, Blackpool SeaLife Centre, Scarborough SeaLife Centre, and York Dungeons. Also occasional support for other UK Merlin Entertainments attractions.
* Use Active Directory to Manage users and groups, and use Exchange Server to manage emails.
* Provide support for many SQL Database Applications
* Obtain quotes and manage orders and invoices with the Finanace department
* Software and Hardware support and maintenance
* Use Veritas NetBackup to ensure system backups complete successfully
* Work closely with other members of Group IT based at various others sites
* Administration of IT applications in line with Group IT security policies
* Liaising with 3rd Party support contracts and external contractors.
* Use EPO and Altiris to manage Antivirus updates on all Desktop PCs and Tills
* Provide support to remote users, and provide them with IT setup for working from home (i.e. Phone line, broadband, laptop, printer, etc)
* Manage the LAN which includes various types of switches, Park wide ADSL network, & wireless connections.
* Project Management to ensure smooth opening of new rides and attractions at Alton Towers
* Provide support for many Software and Hardware including Citrix, Opera (Hotel Management), PlanetFM, Smart, Sage, Business Objects, Radios, Pagers, Blackberries, Mobiles, Plotters, Barcode scanners, Chip & Pin devices, Touch Screen tills, Receipt printers, etc.
* Use Blackberry Enterprise Manager and provide support to many Blackberry users.
* Arrange disposal of old IT kit and toners in accordance with WEEE.
* Create and update documentation