Adnan Sonday

Assist in planning and coordinating shipments, deliveries, and transportation schedules.
Maintain accurate records of shipments, invoices, and logistics documents.
Communicate with suppliers, transporters, and clients to ensure timely deliveries.
Monitor inventory levels and coordinate with the warehouse team for stock movements.
Track shipments and resolve any delays or discrepancies.
Ensure compliance with local and international shipping regulations.
Support in preparing reports on logistics operations and cost management.
Assist in resolving customer queries related to shipments and deliveries.
Managed customer service inquiries and issues, ensuring timely and effective resolutions.
Provided exceptional support to customers, addressing inquiries, concerns, and product-related issues.
Ensured a positive customer experience by maintaining clear communication and offering proactive solutions.
Handled customer feedback and implemented improvements based on customer insights and satisfaction levels.
Conducted thorough quality control checks reducing product damage and customer complaints
Liaised with suppliers to negotiate pricing and delivery schedules, achieving cost reductions and ensuring timely stock replenishment.
Negotiated pricing and delivery schedules with suppliers, achieving cost reductions and timely stock replenishment
Led and managed annual stock takes, delivering precise reports to senior management
Compiled comprehensive stock reports ensuring accurate, current inventories
Compiled and analysed departmental KPI, compliance, and employee performance reports
Spearheaded implementation of new warehouse management system ensuring smooth transition
Kept precise records, logs, trackers and dashboards for operational transparency and efficiency
Directed and coordinated work plans for assigned staff, allocating tasks and monitoring workflows
Collaborated with management to implement operational improvements
Monitored and reported team KPIs, ensuring timely updates
Communicated with warehouse staff to prioritise tasks and monitor targets
Organised and managed weekly customer meetings with Key Accounts Operations Manager
Liaised with customers, suppliers, and transport companies to support departmental functions
Executed additional tasks assigned by management
Collaborated with customers, suppliers, and transport firms to resolve issues and ensure efficient operations.

Prepared and managed Excel-based quotations, incorporating product availability and pricing details.
Created and maintained offers and broadcast lists in response to client requests.
Coordinated follow-ups on receivables to ensure timely collections.
Managed RMA and support processes, ensuring efficient handling of customer returns and inquiries.
Oversaw data and inventory management, maintaining accuracy and up-to-date records.
Consolidated various business reports for internal and external stakeholders.
Secured PI acknowledgments, ensuring proper documentation for orders.
Collaborated with internal teams to ensure seamless communication and workflow.
Drafted quotations, prepared proforma invoices, LPOs, and purchase requests as needed.
Coordinated logistics and warehouse teams to streamline order fulfillment and delivery.
Monitored stock levels for aging and overstocked items, recommending actions for inventory optimization.
Generated new business leads by supporting BDM in lead generation and market research.
Conducted cold calls and arranged meetings to drive sales opportunities and foster client relationships.
Analyse historical sales data to forecast demand accurately for different stationary items.
Implement an ABC analysis to categorize items based on their importance and prioritize stocking and picking accordingly.
Introduce Just-in-Time (JIT) inventory management techniques to reduce excess inventory and minimize carrying costs.
Evaluate the feasibility of implementing automated inventory replenishment systems to streamline stock replenishment processes.
Conduct a thorough assessment of the current warehouse layout and identify opportunities for improvement.
Design a more efficient warehouse layout to optimize space utilization and minimize travel time for picking and packing.
Implement visual management techniques such as color-coded labeling and signage to facilitate easy navigation and stock identification.
Introduce lean principles such as 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain) to promote cleanliness, organization, and safety within the warehouse.
Evaluate existing supplier relationships and assess vendor performance based on criteria such as reliability, quality, and lead times.
Negotiate favourable terms with key suppliers to optimize inventory costs and ensure timely deliveries.
Establish key performance indicators (KPIs) to monitor supplier performance and track metrics such as on-time delivery rates and product quality.
Collaborate with suppliers to implement vendor-managed inventory (VMI) or consignment inventory programs to improve inventory visibility and reduce stock outs.
Identify opportunities to leverage technology to automate manual processes and improve operational efficiency.
Implement barcode scanning and RFID technology for accurate tracking and tracing of inventory movements.
Explore the adoption of warehouse management system (WMS) software to streamline order processing, inventory control, and labor.
Establish a culture of continuous improvement by encouraging employee involvement in identifying and implementing process enhancements. Conduct regular training sessions for warehouse staff on best practices in inventory management, safety protocols, and equipment operation.
Solicit feedback from frontline employees and incorporate their suggestions for improvement into project planning and implementation.
Recognize and reward employees for their contributions to improving warehouse operations and achieving key performance targets.

1. Processing shipment details in the Brokerage Management System/ BELT
2. Perform miscellaneous job-related duties as assigned.
3. Training people in SI
4. Cross trained on Innovative.
5. Routing shipments in Image Management.
6. Cross trained for Air and Ocean shipments.
7. Maintaining KPIs, SOPs.
8. Key entering of Frieght forwarding shipments.
9. Scanning and pre work of invoices.
US Matching Sr.Administrative
1. Preparing cut off reports for the end of the day.
2. Handling team and Allocation before cutoff.
3. Training new joiners and providing the floor support.
4. Working on weekends as an acting team leader.
5 Auditing shipment and reverting errors.
US Matching Administrative
. Matching and processing shipments in ISPS
Knowledge of below
Export documents
Incoterms
bill of lading
HS code
ERP SAP
WMS
logistics application
air freight
ocean freight
ground freight
cost reduction
rail freight
SAP
ERP