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ADNAN WAHEED, Technical Support Engineer

ADNAN WAHEED

Technical Support Engineer·Nobility RCM Company

Kuwait

Bachelor's degree, Information Technology

Work experience

Total years of experience: 2 years, 7 months

Technical Support Engineer

December 2023 - May 2025

Nobility RCM Company

Islamabad, Pakistan

December 2023 - May 2025

Provided Tier 1/2 IT support for U.S.-based healthcare clients, covering devices and cloud VMs.
Handled VIP and high-priority incidents as the single point of contact.
Resolved issues with RingCentral (including Polycom), VPN, and cloud tools.
Administered RingCentral portal: user setup, IVR, call routing, and troubleshooting.
Managed and tracked tickets using Freshservice.
Achieved high first-contact resolution through strong system knowledge.
Performed remote troubleshooting via Splashtop and AnyDesk.
Configured biometric systems and supported CCTV installations (IP cameras, NVR, network).
Collaborated with IT team and maintained detailed documentation.
Company industry:
IT Services
Job role:
Information Technology

NOC Engineer

January 2022 - January 2023

Lal Technology Company

Islamabad, Pakistan

January 2022 - January 2023

Provided technical support for end-users, managed system-related issues, and maintained
network racks, cabling, and IT hardware.
Assisted with desktop setups, basic troubleshooting, peripheral configuration.
Company industry:
IT Services
Job role:
Engineering

Education

PMAS-Arid Agriculture University

August 2023

August 2023

Bachelor's degree, Information Technology

Pakistan

GPA (point): 3.36 out of 4

GPA (point): 3.36 out of 4

View attachment

Pir Mehr Ali Shah Arid Agriculture University

August 2023

August 2023

Bachelor's degree, Information Technology

Pakistan

GHSS Dina

August 2019

August 2019

High school or equivalent, Computer Science)

Pakistan

Madrassah Fatima Tuz Zahra

January 2014

January 2014

High school or equivalent,

Skills

Remote Support
Expert
Remote Support
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Microsoft Technologies
Expert
Microsoft Technologies
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IT Technical Support
Expert
IT Technical Support
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
REMOTE DESKTOP SERVICES
Intermediate
REMOTE DESKTOP SERVICES
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER AIDED ENGINEERING CAE
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CLOUD COMPUTING
Intermediate
CLOUD COMPUTING
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
NETWORK INFRASTRUCTURE
Intermediate
CLOUD TECHNOLOGIES
Intermediate
CLOUD TECHNOLOGIES
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
NETWORK PLANNING AND DESIGN
Intermediate
NETWORK PLANNING AND DESIGN
Intermediate
CLOUD COMPUTING ARCHITECTURE
Intermediate
CLOUD COMPUTING ARCHITECTURE
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
CCNA Microsoft Certified AWS Certified SysOps Administrator
Training
NETWORK ADMINISTRATOR
NAVTTC – National Vocational & Technical Training ...
Jun 2023
Show credentials

Hobbies and interests

TECNOLOGY