عدنان وحيد

Provided Tier 1/2 IT support for U.S.-based healthcare clients, covering devices and cloud VMs.
Handled VIP and high-priority incidents as the single point of contact.
Resolved issues with RingCentral (including Polycom), VPN, and cloud tools.
Administered RingCentral portal: user setup, IVR, call routing, and troubleshooting.
Managed and tracked tickets using Freshservice.
Achieved high first-contact resolution through strong system knowledge.
Performed remote troubleshooting via Splashtop and AnyDesk.
Configured biometric systems and supported CCTV installations (IP cameras, NVR, network).
Collaborated with IT team and maintained detailed documentation.

Provided technical support for end-users, managed system-related issues, and maintained
network racks, cabling, and IT hardware.
Assisted with desktop setups, basic troubleshooting, peripheral configuration.