Warehouse Operations Assistant
FedEx Express
Total des années d'expérience :11 years, 4 Mois
- Handling import and export
- WMS, Dubai Trade system experience
✓ Providing consultation to clients on formation of establishments
✓ Formation of new LLC, Free Zone Establishments
✓ Processing MOHRE, GDRFA, DED applications in respective departments
✓ Following up on client applications
✓ Coordinating with clients regarding procedures of MOHRE, GDRFA and DED
✓ Managing call floor
✓ Attendance management
✓ Excellent team tracking
✓ Resolving multi service related queries at one time
✓Taking inbound calls and clearing queries of the customers
✓ Entering data of the customers in the system
✓ Filing complain for the customers through online system in MOL
✓ Answering queries of the customers via e-mails
✓ Coordinating information of MOHRE Laws with other employees
✓ Providing training regarding MOHRE Laws to new customer service agents
✓ Making outbound calls for feedbacks and to follow up with customers regarding their queries
✓ Handling MOL Live Chat and Email service
• Taking inbound calls and clearing queries of the customers
• Entering data of the customers in the system
• Filing complain for the customers through online system in MOL
• Coordinating information of MOL Laws with other employees
I have completed my HND with a Merit grade.