Adrean Dsouza, Events / Entertainment Operations and Management

Adrean Dsouza

Events / Entertainment Operations and Management

Various Companies

Location
United Arab Emirates - Dubai
Education
Diploma, Aircraft Engineering
Experience
11 years, 11 Months

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Work Experience

Total years of experience :11 years, 11 Months

Events / Entertainment Operations and Management at Various Companies
  • United Arab Emirates - Dubai
  • My current job since August 2021

* Stage Hand - Investopia annual conference 2023 - Hilton, Yas Island, Abu Dhabi
(Evolution Live Event Management LLC)
- Setup and adjusted stage per client requirement
- Coordinated with stage manager in performing tasks

* Stage Manager - Red Sea International Film Festival - Jeddah
(HQ Worldwide Shows)
Managed stage at RSIFF for the following events;
- RSIFF Opening ceremony
- Festival Garden opening and closing ceremony
- A.R. Rahman & Balqees concerts & GQ Gala dinner

* Stage Manager - Expo Project Sunset
(Auditoire, Dubai)
- Collaborated with show director, technical crew and cast in maximizing rehearsal times efficiency
- Enforced safety measures and emergency evacuation scenarios for rehearsals and show operations
- Provided leadership in a constantly evolving environment to deliver results

* Site Manager - Expo UAE Pavilion
(People Creative, Dubai)
- Responsible for managing infrastructure, usability, safety and quality of site daily
- Worked closely with stage managers to rectify any issues, managing a team of 10 ensuring seamless operations
- Prepared reports addressing any current, potential issues and challenges
- Acted as liaison between client and management

* Project Coordinator - Expo Orientation
(Auditoire, Dubai)
- Assisted stage managers in setting up shows, acting as backup stage manager as and when required
- Maintained schedules, coordinated with cleaning crew, venue catering arrangements,
- Launched the usage of digital devices for show material saving paper and reducing cost by 50%
- Demonstrated respect, friendliness and willingness to help wherever needed

Customer Service Team Leader at DNATA - Emirates Group, Dubai
  • United Arab Emirates - Dubai
  • April 2017 to December 2020

- Promoted to CSTL in April 2017
- Responsible for managing a team of 50 to organize and supervise tasks of outbound, delayed, overbooked, cancelled and inbound flights efficiently always aiming for on-time performance in compliance with SOPs
- Delivered team briefings highlighting responsibilities and provided performance feedback to line managers
- Leveraged expertise in promoting products, services to capitalize on upsell opportunities, increasing sales by 20%
- Created a welcoming experience and resolved complaints by determining the cause and selecting best

Customer Service Agent at DNATA - Emirates Group, Dubai
  • United Arab Emirates - Dubai
  • March 2014 to April 2017

- Performed CSA duties of accurate and error-free check-in/boarding, with exceptional customer service skills

Logistics Executive at Haworth Middle East, Dubai
  • United Arab Emirates - Dubai
  • January 2013 to March 2014

- Directed shipping and receiving of wide range of office furniture overlooking approval process for warehouses, transporters to arrange inventory and stock distribution, improving efficiency by 40%
- Analyzed and negotiated freight cost by selecting appropriate transportation routes combining shipments, consolidating warehousing and distribution resulting in savings of approximately AED 55, 000 in 2nd quarter and AED 40, 000 in 3rd quarter
- Closely monitored shipping status and handled all necessary documents prior to arrival / departure of shipments resulting in smooth flow from start to end
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct any inefficiencies

Logistics and Project Coordinator at Redline Communications, Dubai
  • United Arab Emirates - Dubai
  • November 2011 to January 2013

- Managed orders of approximately USD100, 000 from global client base and ensured orders were delivered promptly and accurately
- Handled communication with vendors, contractors and technicians to achieve 100% success of various stages of projects
- Streamlined warehouse inventory and logistics requests by handling 3PL companies for head office in Canada
- Collaborated with PMs and sales team to achieve on time completion of projects
- Responsible for setting up company stand for trade shows such as ADIPEC and GITEX
- Assisted engineers with technical, installation procedures on site when requested

Education

Diploma, Aircraft Engineering
  • at Centennial College
  • September 2011

Aviation Technician - Aircraft Maintenance

High school or equivalent, High School
  • at Indian School Kuwait
  • March 2001

Specialties & Skills

Live Shows
Live Events
Event Management
Customer Service
Logistics
EVENT MANAGEMENT
CUSTOMER SERVICE
COMMUNICATIONS
MANAGEMENT
ON-TIME PERFORMANCE
OPERATIONS
QUANTITATIVE ANALYSIS
COST SAVINGS
STAKE HOLDER MANAGEMENT

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Native Speaker
Hindi
Expert
Arabic
Intermediate

Hobbies

  • Exercise, Sports, Music, Networking, Travel, Cars and Aircrafts