Business & Technology Director, International Consultant, Auditor
Projetos Digitais (Digital Design)
Total years of experience :20 years, 8 Months
18 years of diversified expertise both in business and operation leading +500 projects in Brazil and 39 projects in 12 countries. Expertise with Global projects including e-Business development in 45 countries. Extensive expertise in infrastructure, process and information systems levels as key support tools and strategies to leverage operation and business to enhanced levels of competiveness both in the national (Brazilian) market and in the Global Market.
Bureau Veritas, 2006/2011: Senior Audit Leader, Strategic Compliance Performance Management for Companies / projects: VIVO, TELEFONICA, OI, TELEMAR, CLARO, EMBRATEL, SERCOMTEL, CTBC, INFRAERO, SIEMENS and other;
Mendes Junior 2011/2012: Senior Consultant for Enterprise Project Management with Earned Value Management;
Grupo Unitas, 2010/2011: Strategic IT & Process Consultant / Enterprise Financial Management
CIMCORP, 2010/2011: Process & System Consultant for IT Services;
LOCALIZA Rent a Car, 2010: Process & System Consultant for absorbing Excel based knowledge to new ERP deployment;
CINAFE Steel Industry, 2010: Process & System Consultant for Industery Performance Management;
KINROSS Gold Mining Operation, 2010: Process & System Consultant for Financial Reporting Consolidation of LATAM operation;
DAVILA ARQ e ENG, 2009: Process & System Consultant for Strategic Business Plan and Corporative Project Management strategy;
LOCALIZA, 2008: Process & System Consultant for IT & Telecom Service Level Management at Infrastructure level;
INCISA-IMAM 2007/2008/2009: General Director of the Group with operation in 14 Brazilian states;
PARAMIS, 2007: IT, Process & Quality Director, Brazilian wide operation;
BRASCAN, 2007: Senior Enterprise Architect for LATAM Operation and Business Consolidation & Reporting Process
PETRONECT (PETROBRAS), 2007/2011: Security Information Audit Leader;
CORE SYNESIS, 2005-2006: Senior Business Intelligence Project Manager;
Other, please, consult.
Global Product & Service Supplier for OIL&GAS and MARINE - (from September/13)
Worldwide supplier for OIL&GAS and Marine expanding its operation and business in Brazil (£ 3, 5 bi ww)
Current Position: Business & Operation Performance Management / Consultant
Main Achievement: Sales increasing in 38% at first three months, annual increasing rate of 42% in sales volume
Main Responsibilities:
Enhance the business & operation performance driving efforts in all areas of the company. Corporative level. Work axis based on CRM, ERP, PEOPLE, PROCESS and MANAGEMENT SYSTEM based on several ISOs and international guidelines. Guidance and driving of managerial positions of the company (+25 team members). LATAM coverage. Team Leadership of managers, coordinators, sales people and engineers. Sales, Service & Delivery Centric Business.
Senior Specialist Audit Leader for 5 years with +50 projects, +1200h of third party official audit time, working in medium to large projects.
Expertise with sizing, planning, auditing, compliance performance management, service level management, instructor and leading audit teams.
Expertise on the following industries:
- Telecoms fixed and mobile operators, like Vivo, Telefonica, Claro, Embratel, OI, Telemar, CBT, Sercomtel and other;
- Call center and customer care operation at the top 10 LatAm companies, like Contax, Atento, Brasil Center, ACL and other;
- supply chain management, Working for 4 years on the development of the Quality Management System for PETRONECT, the largest e-procurement e-business from LatAm, responsible for US$ 30 billion of transactions for PETROBRAS. A very large and complex operation audited in the information security aspect, core process of the business.
-other industries like logistics and steel industry, as for Infraero, Terminal One, Victor Transportes, Brostel Steel Industry and other.
Extensive expertise and qualification for: iso 9001, 17050, 20000, 27000, 33000; ansi/eia 748 EVMS; six sigma; pe & tqm; pdca & sdca; telecom brazilian regulatory ANATEL for billing, quality service leves at customer relationship, network, it, management and other areas of telecom business and operation.
Used to size, plan, audit, manage, lead audit teams, analyze and develop small to medium audit programs and trails. Since one day audit to 30 days audit envolving 980 point of sales, 34 callcenters with 14, 000 positions in all 27 states of Brazil.
Used to audit "C" level of the business as well the operation and front office / customer contact point.
Extensive expertise in CRM business model, process and softwares from different vendors; extensive expertise on ERP systems like SAP, ORACLE and other Brazilian ERPs.
Extensive expertise in financial process, montlhly and annual reporting, multi company cashflow management.
At the same time of the MBA I was engajed in a worldwide e-business deployment project, headed at Los Angeles, CA, US. Some of my duties were: >International crm deployment, being with international customer and understanding their needs, I sized new process for attending their needs and created new business opportunities around the world. > according customer needs, size and deploy quality management technics and service level management to guarantee the level of quality in products and services assumed in contracts. > size and deploy IT and elecom infrastructure to support systems to support process to support service and product delivery at the quality, term and profitability levels assumed with customers. Then my MBA was oriented to develop a formal approach for making e-business a real strategy approach for increasing business results at both country and global levels.
After 4 years of Civil Engineering, I decided to complete the course of Surveyor Engineer due to its relationship with the infrastructure for near all Engineering fields. With a 5 years of professional experiencie on this field, the graduation helped me to gather structured knowledge in 52 subfields of Engineering, including Information Technologies and Telecom. My focus was oriented to Information Systems and Technologies for Process Automation in Engineering Projects. I gave emphasis on the usage of database, client server architecture, networks, telecomputing, cad systems, project management and operational research models for enhancing drastically the productivity and the quality of services in Engineering (Design, Project, Execution and Management) for urbanization projects, road construction and buildings / industrial projects.