L&D Specialist
Dubai Holding Group & Al Shamsi Holding
Total years of experience :8 years, 11 Months
Learning and Development Specialist Dubai Holding Group Apr 2011 - April 2016
(Dubai, UAE)
About the company: - The Group is holding 16 brands more than 120 store, having 1100 employee. is fast growing retail organization representing major franchises in the GCC such as Zara, Zara Home, Stradivarius, Promod, Woman Secret, Harry’s of London, GD, Flamant, Sfera, Delvaux, Vincci, Parfois, Scotch & Soda, Tati, Desigual and Okaidi.
Role & Responsibilities:-
• Design all individuals succession plan, full responsibility for all the tracks and projects
• Create all the Programs estimated cost, budget and utilize it as per the training needs analysis.
• Identifying training and development needs within all retail divisions through job analysis, appraisal schemes, 360 degree feedback and regular consultations with the business managers and HR
• Designing and developing training programs based on both the business’s and the individual's needs.
• Considering the costs of planned programs and keeping within budgets as assessing the return on investment of L&D program. Working in a team in tailoring all the programs that might suddenly be requested by the stakeholders in the organization, such as line managers & senior managers at board level;
• Implementing all L&D programs and, in a more senior role, devising a training strategy for the retail divisions.
• Monitoring and reviewing the progress of trainees through business matrix such as KPI and questionnaires;
• Supporting the line managers and the stores’ trainers in solving specific problems, through either one-to-one basis or groups training programs to bridge the gap.
• Responsible for all training assessments to measure the effectiveness of the Training.
• Find out with the Store Managers all the resources to create the best training plan based on a store’s demographic and shopping behaviors in order to drive incremental growth.
Training Manager Majid Al Futtaim - Leisure & Entertainment Oct 2008 - Mar 2011
(Dubai, UAE)
About Majid Al Futtaim (MAF Leisure):- A leading provider of the indoor FEC "Family Entertainment Centre" in the MENA region, holding many distinguished brands for leisure such as MAGIC PLANET, AQUA PLAY, YALAA BOWLING, SKI DUBAI, WAHOOO!, SOCCER CIRCUS, CDE and I FLY. Number of employees is + 1200. The company is also involved in F&B with restaurants such as Saint Mortiz Restaurant, Café Avalanche, Boardwalk restaurant, and other retail stores such as Little Explorers, Snow Pro, and Wave Pro.
Role & Responsibilities:-
• Head of the training and responsible for all Internal and External training activities for all Leisure business units that located in 5 countries (Egypt, UAE, Kuwait, Bahrain and Oman).
• Assist in analyzing, designing and implementing value added training solutions for the L&E Division.
• Responsible for analyzing and delivering results based on training programs.
• Participate and work within a Performance Management Development System process, as develop under the Partnership process in the MAF. (PMDS aligns MAF’s Strategic Plan and implementation plans with each staff member’s work output and performance).
• Ensure that all programs meet all stated L&E objectives by continuously monitoring programs’ effectiveness and implementing improvements.
• Undertake such other duties as may be agreed from time to time with the GM Business Partner.
• Ensure effectiveness of the group company orientation and new joiner’s induction program for all staff and impart product knowledge, selling / upselling and customer service skills.
• Identifying the skills gaps from performance appraisals and other data to formulate appropriate training programs to bridge the gap.
• Evaluate short and long term effects of training solutions and identify improvements through monitoring the company KPI.
• Conduct coaching and on-the-job training initiatives, establishing the training and development system infrastructure for the e-learning/intranet environment.
Training Manager Le Méridien Abu Dhabi Hotel & Resort Apr 2007 - Jul 2008
Abu Dhabi- UAE
About Le Méridien: - The hotel & resort is located on the heart of the city, Le Méridien Abu Dhabi set between the sparkling high-rises of the city and the indigo waters of the Arabian Gulf. The largest of UAE, Abu Dhabi has one of the unique spa at UAE. It consists of 320 rooms and suites and several culinary outlets. Total headcount averaged to 500 employees.
Role & Responsibilities:-
• Property service Culture trainer, responsible for the mass training for all associates for the SCT and the new brand
• Prepares training financial budget on a yearly basis and discusses it with the General Manager.
• Set the monthly - yearly and 6 months plan for the Training department, maintaining all the topics, concerned employees.
• Create and ensure proper course material and up-dated job descriptions for in-house departmental Trainers
• Regular training needs analysis according to the business plan, daily tour, employees’ yearly appraisals, development plans and quality audit report.
• Activities shall be guided by the principles shown within the General Training Guidelines.
• Helps in co-coordinating and supports yearly performance evaluations for supervisory Employees together with the Human Resources Manager.
• Provide all necessary Training programs for all in-house departmental Technical Trainers, to cover every required field (extend the required training methods).