Afaque Jabbar

Provide comprehensive IT support across the organization, handling hardware and software issues for end
users.

Manage new system updates and upgrades, ensuring minimal downtime and smooth transitions across
departments.

Administer and maintain Odoo ERP system, including configuration, user support, and troubleshooting
module-level issues.

Resolve software issues including OS errors, application crashes, and compatibility problems across
Windows environments.

Troubleshoot and maintain printer infrastructure, including network printers, drivers, and print server
configurations.

Manage primary and backup server operations, including monitoring server health, performing regular
backups, and restoring data as needed.

Diagnose and resolve server issues, ensuring system availability and business continuity.

Coordinate with vendors and third-party service providers for hardware procurement and on-site support
escalations.

Maintain accurate documentation of IT assets, support tickets, and system configurations.

Hands-on experience in logistics operations, specializing in both import and export processes.

Ensure all country-specific requirements are met for importing/exporting products into Saudi Arabia.

Coordinate with suppliers to receive product specifications and documentation before initiating shipment
procedures.

Prepare and manage all necessary shipping and customs documentation, including invoices, product
requirement sheets, and regulatory compliance papers.

Responsible for handling Saudi Food and Drug Authority (SFDA) orders and managing FASEH certification
processes.

Manage and prepare essential shipping documents including Bill of Lading (B/L), Commercial Invoices, and
Commercial Registration (CR).

Strong understanding of Saudi import regulations and end-to-end logistics workflows.

Managing order processing and fulfilment for BMW aftermarket products.

Handled end-to-end logistics operations from receiving customer orders to preparing and dispatching
shipments.

Received and processed customer orders through internal IT systems, ensuring accurate data entry and
order tracking.

Maintained accurate records of order status, inventory movement, and shipping details using logistics
software.

Collaborated with warehouse and shipping teams to ensure timely and efficient order fulfilment.

Coordinated with Project Managers for weekly project updates and reporting.

Identified, analyzed, prioritized, mitigated, and communicated project risks.

Responsible for preparing and maintaining daily, weekly, and monthly reports.

Contributed time-saving tools that enhanced team productivity by 8% annually.