عفيف محمود

-Sourcing and increasing the inventory stock of units including ownership information.
-Building strong business relationship with landlords, investors and clients.
-Sourcing and generating leads.
-Ensuring professional relationship with owners, developers and clients.
-Attending meetings with clients and arranging for viewing of the properties.
-Negotiating the commercial terms with clients and landlords and providing the commercial skills to close deals and signing agreements.
-Ensuring all leads and enquiries are attended to as per best customer service practices and daily following up with clients on a regular basis.
-Preparing and managing documentation and internal databases to ensure most up-to-date property and client information is on record
-Adhere to company's policy and procedure for each transaction including issuing, collecting and recording relevant documentation.
-Pro-actively striving to having an in-depth understanding of the local market, advertising and signage requirements.

-Leasing the retail outlets in The Pearl Qatar as per the guidance from the management and within the agreed policies and targets.
-Contacting the targeted tenants (brands) and finalize the leasing of the unit as per the targets set by the Director-Retail & Office Leasing.
-Maintain good relation with prospective tenants including attending meetings, presentations, oral and written communication, assisting in site visits, providing the updated leasing tools etc.
-Producing correspondence both formal and informal including letters, memorandums, retailer profiles and retailer history.
-Working with all tenants to establish professional and safe standards of presentation.
-Providing publications, reports and other documents as necessary; having regard for professional presentation and ensuring approval as per of the same prior to any form of publication.
-Representing the company in a professional manner at all the times.
-Maximizing the revenue to the company.
-Researching and monitor new brand entry, other retail developments in the country and region to update the leasing team.
-Seek new innovative measures to broaden usages and create themes in conjunction with the Pearl Qatar business and marketing plans in order to attract new tenants.
-Good contacts with Property Coordination team to follow-up and expedite the design submission and fit-out process.
-Recommend the appropriate solutions to resolve problems to Director to conclude the deal terms.

I worked as a senior brand executive with United Fashion Company
We are handling luxury Brands in the pearl Qatar ( Stefano Ricci, Lancel, Santoni, Etro, Rene Covilla, Dominico Vacca, Harmount and Blaine ...)
As a Senior Brand Executive I'm serving all customers in the boutiques as if I know them personally, tapping into my knowledge of the brand and expertise to build solid and lasting relations with them.
I Maintain the brand image and a superior level of professional appearance and grooming by acting as a brand ambassador by speaking a language that represents the professional image of the Luxury Brand .
Maximizing sales and exceed Sales Targets with effective use of stocks and sales information and the initiative to identify other business opportunities.
I understand the requirements and knowing which products will be most effective and best suit the customer.
Calling VIP Customer for new collection arrival is one of my important task
also keeping up to date with the seasonal trends, products and color ranges and being able to use the terminologyused in fashion retailing.
Mentoring and training new joiners about the brand and the company, history, product knowledge and following their development
I'm doing a Visual merchandising, displaying the merchandise restocking when necessary keeping with the brand standards and monitoring stock levels, report stock outage and missed sales to the store manager or to the back office
I seek market intelligence to learn more about competitors. Visiting competitors and report actions to Operations and marketing.
Organize and maintaining a clean and tidy work place at all times.
I'm in contact with my office by keeping up to date with all information sent via e-mail boutique on a daily basis.
I'm wrapping purchases and taking cash or credit cards as payment..

I worked as a Sales Assistant and cashier in Marks and Spencer land Mark Mull Doha Qatar
My duties and Responsibilities in my previous job start by meeting and greeting customers everywhere in the shop and assisting them in the selection to purchase our items, Giving them an expert advice regarding products.
I'm Pushing sales by ensuring that the needs of customers are met at all time by offering high quality of service and ensuring that my department is presented to the highest standard.
I'm monitoring my staff to push more the sale and to achieve the monthly target .
I'm Gaining an excellent knowledge in all my products, my department and my store so that my customer feel confident that they have been understood in case they have some query and they needs were acknowledge in a professional way .
I'm handling customers complaints in a professional and diplomatic way.
Also I'm doing a daily tracking and reporting to my commercial department manager.
I Present weekly one product knowledge to my team in the briefing to improve their customer service.Ensuring that appropriate levels of stock are held within my department and that stocks are correctly priced at all times.
Every week we arrange the deliveries inside the stock room .
Part of my actions is answering customer’s phone calls, checking and reserving their needs.
I'm also monitoring the top ten Items in my department and submitting a weekly feedback to my manager to update the analysis of best seller items and low seller items and customers requests.
When we have news staff I'm doing a professional training for them to update them with our policies and procedures and to give them an expert idea about our departments and items.
I'm responsible for the organisation of our seasonal sales and special offer promotions
I'm operating the till and accurately handling cash ( Local and foreign currency), cheques and credit card transactions and following policies & procedures of exchange and refund.
My Achievements in my previous position : Service Champion of Marks and Spencer Store for the Year 2013 : Recognition of exceptional service
(Excellent customer service, Outstanding Commercial Performance and being determined)

My responsibilities in my previous job are :
Meting and greeting customers when they enter the shop.
Providing a friendly and helpful service to customers.
Demonstrating good product knowledge to customers and explaining them key promotions and offers.
Getting items from the stock room. .
Arrange orders and deliveries of stock for customers.
Making sure that any item which is removed from a display column is replaced immediately after a sale.
Stock inventories
Organizing merchandises
Articulating seasonal sales promotions
Solving problems with accord technical
Operating the till and accurately handling cash, cheques and credit card transactions.