عفيف شيخ

JOB RESPONSIBILITIES
 Dammam Carrier Experience Center - Cisco Miraki installation - configured
netops.
 Escalation of network related issue to NETOPS - Firewall - Zscallar Team
 IT and Infrastructure related upgrade and purchase for carrier Saudi Arabia
 Xerox Workplace Cloud. Printing solution project - Contract implementation -
configuration printer setup and testing end user support. (KSA, Qatar Dubai
Kuwait)
3
 3PL - Carrier system integration project with LTI and 3PL company with cloud
folder data transfer . Completed for carrier KSA
 Aramco Cyber Security Certificate renewal - completed for carrier Saudi Arabia
 Installing Microsoft Windows 11 pro. (SOE) Autopilot with carrier Intune portal -
domain configuration.
 Configure office 365 outlook account on company provided laptop / mobile
device iPhone Intune company portal
 Carrier Riyadh office data center Setup & supervision. - installation of Cisco
Meraki Switch - Wi-Fi AP - Access control setup - CCTV installation. Logitech
conference system (rally plus )
 Riyadh Showroom renovation project completed with Network upgrade Wi-Fi
installation
 Windows 2012 files server to Microsoft share point data migration end user
access setup (Carrier portal )
 SAP - Syclo agentry application implementation G-tec Tablet device
configuration - end user support
 Synology file server to windows server 2012 file server migration - user access
creation - managing folder access permeation based on request and approval
 Carrier Dammam office renovation project completed with network upgrade and
implementation of Carrier global Wi-Fi Avaya - network switch
 Windows files server to Synology file server migration
 Barcode scanner project in carrier - implementation and managing end user
suppor

• Infrastructure Leadership: Managing end-to-end IT infrastructure upgrades,
procurement, and data center supervision for Carrier Saudi Arabia.
• Network Engineering: Lead installation and NetOps configuration of Cisco
Meraki systems (Switches, Wi-Fi APs) and Zscaler firewall escalations.
• Cloud & Modern Workplace: Executing Windows 11 Pro deployments via
Microsoft Intune and Autopilot; managing Office 365 and Intune mobile device
configurations.
• Enterprise Projects: * Directed a regional Xerox Workplace Cloud printing
project across KSA, Qatar, Dubai, and Kuwait.
◦ Orchestrated a major data migration from Windows 2012 File Servers to
Microsoft SharePoint.
◦ Managed the Aramco Cyber Security Certificate renewal process for
Carrier KSA.
• Systems Integration: Integrated 3PL & carrier SAP systems with LTI using
cloud-based data transfer protocols.

• Dammam Carrier Experience Center - Cisco Miraki installation - configured
netops.
• Escalation of network related issue to NETOPS - Firewall - Zscallar Team
• IT and Infrastructure related upgrade and purchase for carrier Saudi Arabia
• project - implementation - testing support. (KSA, Qatar Dubai
Kuwait)
• 3PL - Carrier system integration project with LTI and 3PL company with
folder data transfer . Completed for carrier KSA
• Aramco Cyber Security Certificate renewal - completed for carrier Saudi Arabia
• Installing Microsoft Windows 11 pro. (SOE) Autopilot with carrier Intune portal -
domain configuration.
• Configure office 365 outlook account on company provided laptop / mobile
device iPhone Intune company portal
• Carrier Riyadh office data center Setup & supervision. - installation of Cisco
Meraki Switch - Wi-Fi AP - Access control setup - CCTV installation. Logitech
conference system (rally plus )
• Riyadh Showroom renovation project completed with Wi-Fi
installation
• Windows 2012 files server to Microsoft point end
access (Carrier portal )
• SAP - Syclo agentry application implementation G-tec Tablet device
configuration - user support
• Synology file server to windows server 2012 file server migration - access
creation - managing folder access permeation based on request and approval
• Carrier Dammam office renovation project completed with upgrade and
implementation of Carrier global Wi-Fi Avaya - switch
• Windows files server to Synology file server migration
• Barcode scanner project in carrier - implementation and
support

• Delivered expert live support and troubleshooting for Microsoft Windows 7, significantly boosting user satisfaction and operational efficiency.
• Proactively installed user-requested software and application updates, ensuring adherence to management protocols and enhancing system performance.
• Collaborated with senior engineers to efficiently create user accounts in Active Directory, optimizing user onboarding processes and reducing setup time.
• Established and configured mailboxes for new users, promoting effective communication and collaboration within the organization.
• Resolved user password issues promptly, maintaining security protocols and minimizing downtime for users.
• Leveraged strong technical skills to support infrastructure needs, preparing for a transition into a Server Engineer/System Engineer role.

• Installation of fresh systems Microsoft Windows 11, Windows 10 Windows
8.1pro, 8pro, 7 pro and activation of license key.
• Installing drivers for the installed operating system and installing the basic
software and application if instructed.
• Installation of all Microsoft product and activation of the same (office project
Visio, etc)
• Taking back up of customer data that exist in present pc and transfer to his new
pc after creating his profile and setting after joining the pc to domain (on site at
customer )
• Configuration of printers and scanner after the pc is joined and configured for
the user.
• Creating system image and deploying on multiple machines .(Using customer
provided imaging software )

• Live support to user and troubleshooting of Microsoft Windows 7, Windows 8,
Windows 8.1. Windows 10 & maintain record of company assets (laptop desktop
printers and all IT related hardware/software.
• Installing Microsoft Windows 7, Windows 8, Windows 8.1. (SOE) operating
system and join to domain.
• Installing user requested software and application update with approval from
management.
• Updating windows and antivirus.
• Changing the backup tape daily
• Configure VPN in user laptop
• Configure exchange accounts on company provided mobile device windows &
iPhone with Air Watch Agent configuration or approved from management
• Configuration of personal and network printers to the user profiles (HP printers
& Xerox mfd with secure printing features)
• Escalating issue in hardware / software of the Xerox mfd devices to the Xerox
support team engineer.
• Live support to user and troubleshooting of Microsoft Windows 7.
• Installing user requested software and application update with approval from
management.
• Creating user in active directory with assistance from senior engineer
• Creating mailbox for the user created in active directory.
• Resetting the user password in case where the user is not able to use his account
• Updating windows and antivirus.
• Changing the backup tape daily
• Configure enterprise Wi-Fi on the user laptop or mobile device
• Configure exchange outlook account on user mobile device or laptop if requested
and approved from management
• Configuration of personal and network printers to the user profiles
• Resetting the local system administrator password in case required for admin
privilege on the user machine
• Managing file server access to user based on approval

• Enterprise Support: Provided Tier 2/3 technical support for Windows 7/8/10/11
environments, resolving hardware and software issues for large user bases.
• Systems Administration: Administered Active Directory (AD) by managing user
accounts, mailboxes, and folder permissions.
• Security & Network: Configured enterprise VPNs, AirWatch Agent, and secure
printing features (Xerox MFD); managed daily server backup tape rotations.
• Deployment & Imaging: Developed system images and performed mass
deployments across multiple machines using professional imaging software.

• Live and remote troubleshooting of Microsoft Windows 7, vista, xp and 2000 pro.
• Provided phone support and remote troubleshooting for user.
• Live troubleshooting of DNS & Instant messaging(LAN network )
• Established connectivity to the internet via leased-line connection using d-link
switches
• Resolved day to day hardware and software issues for windows xp,
2000professional, windows 98 including software installation and
troubleshooting, hardware diagnostics and repair.
• Responsible for creating roaming and local profile & resolve roaming and local
profile issues
• Establish personal and shared network storage for data and application files.
• Install softwares in user machine. (Antivirus, sound software, medical
dictionaries required by user, etc…)
• Reinstall the operating system (windows xp /2000 pro.)
• Installing FTP software and downloading and uploading of company data.
• Configured and assembled systems as per requirement such as CPU, Memory,
Disk, mother board and other related hardware.

• Network Connectivity: Established internet connectivity via leased-line
connections using D-Link switching infrastructure.
• Remote Support: Delivered multi-site remote troubleshooting for Windows XP,
Vista, and 2000 Pro environments.

• Conducted extensive hardware testing on motherboards, ensuring peak performance and reliability for server systems.
• Evaluated and verified motherboard stability, effectively identifying and troubleshooting issues to enhance overall system reliability.
• Documented and finalized tested products, maintaining strict adherence to quality standards and specifications.
• Collaborated with cross-functional teams to optimize testing processes, resulting in improved product delivery timelines.
• Developed a strong understanding of server infrastructure and technical support, positioning for a transition to roles such as Server Engineer, System Engineer, and Infrastructure Technician.
• Leveraged problem-solving skills to enhance system performance and support IT administration efforts.

• Mother board hardware testing
• Checking the stability of the Mother board.
• Finalizing the tested product.

• Quality Assurance: Performed hardware stability testing and finalization for
motherboards.

• Installed and configured a range of operating systems, including Windows Vista, XP, and 2000 Pro, to optimize server performance and user satisfaction.
• Enhanced system functionality by successfully installing and configuring various software applications, boosting user productivity.
• Executed the installation and configuration of routers and wireless routers from top brands like Zyxel, Netgear, Linksys, and D-Link, significantly improving network reliability and connectivity.
• Configured and managed wireless network devices, ensuring seamless integration and performance across infrastructure.
• Leveraged troubleshooting skills to provide technical support, contributing to enhanced system stability and user experience.
• Collaborated with cross-functional teams to streamline IT processes and improve overall infrastructure efficiency.

• Install the operating system (windows vista, xp &2000 pro.)
• Installing software and configuring them.
• Installation and Configuration of router & wireless router of Zyxel, Netgear,
Linksys, D-link.
• Configuration of wireless network device and network security of Linksys, D
link, Net gear wireless router.
• Installing broadband modem of bsnl at customer

• Network Configuration: Installed and secured wireless routing environments
using Zyxel, Netgear, and Linksys devices.