Afifa Naaz

• Managed Dell CSG product portfolio including laptops, desktops, and peripherals
across enterprise and SMB accounts in the UAE market
• Handled 40+ active partner accounts and supported monthly revenue targets through
timely quotations and follow ups
• Coordinated with vendors to secure competitive pricing and improve quotation
turnaround time
• Prepared and submitted quotations for Digi, Coro, Opengear, and Automation Edge
solutions
• Maintained accurate pipeline tracking in Salesforce and ensured smooth order
processing
• Strengthened partner relationships, contributing to repeat business and customer
satisfaction

• Managed full sales cycle for B2B and B2C customers across US and Canada
• Consistently exceeded sales targets by 15 to 25 percent through strategic follow ups
and solution based selling
• Generated revenue by selling PCs, laptops, servers, software, and IT services tailored
to business needs
• Managed a portfolio of 60+ active accounts with focus on retention, upselling, and
long term value
• Achieved strong close rates by qualifying leads and identifying cross sell opportunities
• Delivered high customer experience and maintained repeat business relationships
• Collaborated with cross functional teams to ensure seamless order fulfillment

• Managed high priority customer escalations and resolved complex service issues
within defined timelines
• Handled sensitive and high impact customer interactions, improving resolution
outcomes
• Maintained service quality across voice and non voice channels

• Delivered personalized customer service to support in store sales performance
• Assisted customers with product selection and contributed to sales targets
• Supported store operations and customer engagement initiatives