Sara Nizam

+ Provided comprehensive relocation of assistance
to indicia
and families, inclucing coordinating moving logistics, providing.
area orientation, and offering emotional support curing the transition.
«Handling FCL / Ai / LCL / Groupage pricing.
Manage the end-to-end relocation process for customers, nclucing coordinating logistics and setting-in services
Develop and maintain strong relationships with agents vendors to ensure high-quality service delivery.
Educate customers about the relocation process, policies, and avalable resources
Track and report on relocation metrics, identifying trends and areas for improvement n th relocation experience
Coordinate logistics related to moving, including transportation, packing, and storage solutions
Serve as a primary point of contact throughout the relocation process, ensuring clear communication and timely updates.
Build and maintain strong relationships
with clients, vendors, and local service providers to enhance senvce delivery
Stay updated on marke trends and changes within the relocation industry to provide Informed guidance.
Coordinate pre-move surveys, packin, freight, customs processing, delivery, and storage needs while ensuring timely
updates
«+ Ensured documentation accuracy, including BOLS, customs forms, inventories, and insurance paperwork.
«Resolve escalated customer issues, improving customer satisfaction, and reducing service delays.
+ Serve
as the senior point of contact for corporate clients, private customers,
and global mobility partners, maintaining
consistent communication throughout the relocation of lifecycle.

«Analyze market trends competitor pricing & customer behavior
«Handling FCL / Air / LCL / Hoyer (ISO tank) pricing
«Monitor tender platforms and RFQs / RFPS, coordinate bid/no-bid decision with the sales and legal teams
«+ Align the prices and ensure to accurate and competitive pricing for Majid al Futtaim (MAF), Dubai Duty
Free (DDF) & Hoyer for ISO tanks
«Track the tender outcome & manage contract implementation and documentations for won bids
«Maintain pricing databases in ERP/CRM system (Sales force & GAC freight)
«+ Coordinate with the transporter, negotiate the rates with the shipping lines and manage the relationship
with customer / vendors to ensure the costeffective and reliable services.
Work closely with operational & overseas offices on space allocations with the carers.
Maintain Schedules and deadlines.
Overseas communications, timely responses to emails and requests (intemal and extemal)
Work with loading and warehouse personnel to ensure the shipment and cost target are met.
Plan and coordinate the import / export shipment to meet the customer requirements.

Operations Industry Knowledge Customer Service and Vendor
Relations Procedure Productivity Standards Adherence Handle Import / Export &
Cross trade quotations.
Work closely with operational & overseas offices on space allocations for quoted carriers
Understand department process flow, looking for best practices to improve
operational efficiency and productivity
Overseas communications, timely responses to emails and requests (intemal and extemal)
Escalation of problems to Management when necessary
Organize land transportation for inbound, LCL/FCL shipments, coordinate vithmukitpoint
loading transshipment ports and monitor the movements by regular tracking & follow=up with carriers
Coordination of every stage of transportation starting from station of departure unti final station of destination
to ensure on time delivery and keep consignees informed about failures & late deliveries
Ensure required logistics data, charges, free days and freight details are entered into ERP system, prepare and
release delivery orders, HAWB, issuance of invoice to consignee for payment.

Maintaining records and Organizing post fixture related documents such as payment / settlement records, port
disbursement vouchers / invoices
Giving arrival notices for both loading and discharging. Monitoring loading and discharging
Manage the work instructions with logistics teams (freight forwarder, carriers, customer service, etc) to ensure:
efficiency is maintained Manages customer specific documents and information for special or nonstandard
requests Coordinate with loading and destination agents to ensure the best services.
Coordinating with the chartering department and communicating with charters, brokers, owners, & agents.