Raees Rafaideen

• Managed office operations and inventory to minimize resource shortages.
• Coordinated client appointments and handled communications via face-to-face, phone, and
email.
• Supported management with reporting and decision-making preparation.
• Trained and briefed team members on product updates and sales strategies.

• Handled check-ins, reservations, and guest support using OPERA & Cloudbeds systems.
• Ensured excellent guest service and responded to customer requests efficiently.

• Built strong relationships with repeat customers through professional service.
• Conducted staff training to elevate front office service standards.
• Resolved guest complaints and improved operational efficiency.

• Assisted clients with commodity trading and sales.
• Collaborated with sales teams to meet strategic business targets.